Latonya Solomon

Results-driven operations and finance professional with more than 12 years of experience in consumer lending, contract funding, risk assessment, process improvement, and team leadership. Proven track record of leading high-performing teams, driving operational efficiency, improving quality and compliance standards, and delivering exceptional customer service. Skilled in performance management, data analysis, workflow optimization, training and development, and cross-functional collaboration.

Funding Manager - Santander Consumer USA - North Richland Hills, TX

(2021-02)

• Lead, mentor, and develop a team of funding professionals, driving productivity, accountability, and performance excellence.
• Conduct regular coaching sessions, performance evaluations, and development planning to strengthen employee engagement and retention.
• Facilitate team meetings and training sessions to ensure compliance with funding policies, procedures, and regulatory requirements.
• Monitor team productivity, quality metrics, and service levels, implementing corrective actions and performance improvement plans as needed.
• Review and approve funding contracts to ensure accuracy, completeness, and adherence to company guidelines.
• Manage contract pipelines and hold-file inventories to ensure timely resolution and funding completion.
• Identify operational inefficiencies and implement process improvements that enhance workflow and customer experience.
• Collaborate with leadership and cross-functional partners to establish best practices and improve departmental performance.
• Provide exceptional support to internal stakeholders, dealerships, vendors, and customers while maintaining high service standards.
• Foster a culture of communication, teamwork, accountability, and continuous improvement.

Funding Lead - Santander Consumer USA - North Richland Hills, TX

(2018-11 - 2021-02)

• Supported management with daily operational oversight and team performance monitoring.
• Conducted monthly audit reviews and presented findings, trends, and recommendations to leadership.
• Analyzed utilization metrics, performance trends, and quality indicators to identify opportunities for improvement.
• Assisted in managing escalated contract issues and facilitated timely resolution of pending funding requests.
• Supported employee onboarding, training, coaching, and professional development initiatives.
• Participated in calibration sessions to ensure consistency in quality standards and performance expectations.
• Generated and distributed performance reporting and operational updates to leadership and team members.
• Served as a subject matter expert and resource for team members regarding funding policies and procedures.

Funding Analyst - Santander Consumer USA - North Richland Hills, TX

(2015-05 - 2018-11)

• Selected for a specialized team responsible for evaluating and funding high-risk transactions.
• Consistently ranked among the top-performing funding analysts based on productivity and quality metrics.
• Performed detailed verification reviews, calculations, and data analysis to ensure compliance with credit and funding guidelines.
• Assessed risk factors and validated supporting documentation for contract approval.
• Maintained strong relationships with dealerships, vendors, applicants, and internal business partners through exceptional customer service.
• Contributed to team success by sharing best practices and supporting operational initiatives.

Remarketing Title Specialist - Santander Consumer USA - North Richland Hills, TX

(2014-05 - 2015-05)

• Processed and reassigned vehicle titles for auction sales while ensuring compliance with state regulations.
• Reviewed title documentation for accuracy, completeness, negotiability, and potential fraud indicators.
• Verified VINs, odometer readings, lien releases, and ownership documentation requirements.
• Resolved title discrepancies through coordination with customers, dealerships, auctions, and regulatory agencies.
• Maintained knowledge of DMV regulations and title requirements across multiple states.
• Compiled, analyzed, and reported daily, weekly, and monthly operational metrics.
• Supported special projects and process improvement initiatives as assigned.