Latoyia Gray

Highly motivated and personable professional. Proven ability to work with others, as well as independently, i'm a multi-tasker. Demonstrates great written and oral communication skills, while interacting with individuals at different levels and backgrounds. Highly organized with strong organizational and time managing skills.

Program Administrator - HRDI - Chicago, IL

(2023-05)

• Complete financial & housing reports monthly Track & administrative allowance for clients
• Update daily meeting agenda & meetings
• Send referrals for clients, send referrals for SUD treatment & case management services for mental health placement
• Complete assessments & claim in assessment pro, health risk screening for clients housing placement, update insurance
• Upload medical documents & receive & make outgoing calls
• Discharge clients

Supervisor Casemanager - Cts health mental health - Chicago, IL

(2023-05)

• Process payroll & billing reports
• Supervise caseworkers, process discharges. Assist in enrolling clients for benefits
• manage caseload & complete supervision with caseworkers
• Complete case notes
• Collaborate with therapis for clients mental health needs
• Complete intakes & assessments
• Complete insurance verifications

Medical Records Manager - Parkshore - Chicago, IL

(2022-09 - 2023-09)

• Order entry order supplies and deliver
• Inventory and stock. Health risk assessment & screening, medical billing, Medicare part D
• Complete invoices for billing
• Complete and send medical records. Customer care

Case Manager - Salvation Army homeless shelter - Chicago, IL

(2022-05 - 2022-08)

• Completed intakes & assessments to clients
• Researched and outreached to clients
• Received inbound calls & outbound
• Scheduled appointments to help with homelessness outreach
• Monitored goals & updated case plans
• Updated the listing of community resources

Case Manager - Haymarket - Chicago, IL

(2021-12 - 2022-06)

• Provided individual support to clients
• Assessments and intakes
• Outreached and completed referrals
• Coordinated and discharged
• Care Coordinated and service plans of clients
• clients benefit services

Dietary Aide - Park Shore Estates - Chicago, IL

(2020-10 - 2021-12)

• Set up trays and food carts for dining
• Served nutritional meals and prepared meals
• Ensured cleanliness of food areas

Occupancy Specialist - Southland village apartments - Chicago, IL

(2018-03 - 2020-04)

• Completed annual recertification's LIHTC residents
• Verified potential clients documents\Collected data, potential residents screening Onesite software
• Updated information into yardi systems and sales force. Collected rent payments, input work orders into system, prepared documents for move ins
• Answered incoming and outbound calls. Completed inspection of units

Case Coordinator - Employment & Employer Services - Chicago, IL

(2018-01 - 2019-01)

• Managed one hundred plus clients and calls
• Outreached and completed outreach
• Verified clients benefits and insurance
• entered information and updates into the system

Lease Compliance Specialist/Case Manager - Beacon Therapeutic Works - Chicago, IL

(2015-01 - 2017-05)

• Received lease compliance referrals from Chicago Housing Authority Property Manager to be resolved
• Coordinated monthly coordination meetings and oversaw daily office operations
• Input data into lease compliance grids and update residents' information using the Salesforce software and yardi. Benefit enrollment
• Composed and drafted all outgoing correspondence and reports for managers as well as preparing for audits
• Provided outreach and engagement for Self -Sufficiency Services, Youth Empowerment and Quality of Life Services
• Managed a caseload of 150 clients
• Outreach and provided information about service programs/projects within the housing development
• Provided assessments/intakes, handled emergency calls

Human and Service Management - University Of Phoenix College Online (2007-06 - 2009)

Diploma - Midwest Theological Institute