Laura Adams

Dedicated and empathetic Customer Service Specialist with experience in medical and non-medical industries with a proven track record of providing exceptional customer experiences, resolving complex issues, and consistently meeting or exceeding performance metrics seeking a career in a remote work from home position.

Customer and Account Service Representative - Stanley Fencing

(2021-01)

• Executed accurate data entry to maintain up-to-date customer records and information management.
• Organized files systematically to enhance accessibility and streamline retrieval processes.
• Prepared detailed reports to provide insights and support decision making within the team.
• Manage schedules efficiently to optimize appointment bookings and resource allocation.
• Simultaneously handled multiple phone lines and email inquiries, prioritizing task to ensure timely responses and resolution in a dynamic multi-business setting

Customer Service Representative - Well-Key Urgent Care

(2010-03 - 2020-12)

• Coordinated with healthcare providers, patients, and insurance companies to gather the necessary information to resolve any prior authorizations issues.
• Led a team of front and back of office staff in a fast-paced medical urgent care environment, fostering a culture of collaboration, accountability, and exceptional patient care.
• Utilized technical expertise to resolve customer issues via multi-line phone system, email, and instant chat platforms.
• Served as the Customer Relations Liaison, investigating and resolving complex customer complaints, identifying root causes, implementing corrective actions to prevent future issues.

Certified Pharmacy Technician - Lee's Total Health Pharmacy

(2003-06 - 2010-02)

• Utilized skills as a Certified Pharmacy Technician to assist pharmacist with dispensing medications, handling patient requests, and maintaining accurate patient records.
• Operated pharmacy software, automated dispensing systems, and other equipment to optimize workflow efficiency.
• Served as a primary point of contact, answering a high-volume multi-line phone system and responding to email requests from physicians and other healthcare professionals, providing exceptional patient support.