Customer and Account Service Representative - Stanley Fencing
(2021-01)
- Executed accurate data entry to maintain up-to-date customer records and information management.
- Organized files systematically to enhance accessibility and streamline retrieval processes.
- Prepared detailed reports to provide insights and support decision making within the team.
- Manage schedules efficiently to optimize appointment bookings and resource allocation.
- Simultaneously handled multiple phone lines and email inquiries, prioritizing task to ensure timely responses and resolution in a dynamic multi-business setting
Customer Service Representative - Well-Key Urgent Care
(2010-03 - 2020-12)
- Coordinated with healthcare providers, patients, and insurance companies to gather the necessary information to resolve any prior authorizations issues.
- Led a team of front and back of office staff in a fast-paced medical urgent care environment, fostering a culture of collaboration, accountability, and exceptional patient care.
- Utilized technical expertise to resolve customer issues via multi-line phone system, email, and instant chat platforms.
- Served as the Customer Relations Liaison, investigating and resolving complex customer complaints, identifying root causes, implementing corrective actions to prevent future issues.
Certified Pharmacy Technician - Lee's Total Health Pharmacy
(2003-06 - 2010-02)
- Utilized skills as a Certified Pharmacy Technician to assist pharmacist with dispensing medications, handling patient requests, and maintaining accurate patient records.
- Operated pharmacy software, automated dispensing systems, and other equipment to optimize workflow efficiency.
- Served as a primary point of contact, answering a high-volume multi-line phone system and responding to email requests from physicians and other healthcare professionals, providing exceptional patient support.
