Clark, Mascaro, Aziz – Atlanta, GA | October 2012 – March 2025
Medical Administrative Assistant
- Assisted hospitals with expert-level proficiency in MS Office (Excel, Word, Access) and spreadsheet maintenance, customer service, and data management.
- Streamlined clerical processes to increase accuracy and efficiency.
- Adapted quickly to remote work during COVID-19, maintaining high levels of accuracy and efficiency.
- Routed phone calls from law firms, insurance companies, and patients using a multi-line phone system.
Freelance Administrative Consultant – Atlanta, GA | March 2012 – October 2012
- Provided expert MS Office support, spreadsheet maintenance, customer service, and data management for clients in healthcare, logistics, and financial industries.
- Developed and implemented detail-oriented clerical processes to ensure accuracy and efficiency.
North Carolina State Bar – Raleigh, NC | January 2012 – March 2012
Contract Administrative Consultant
- Managed and maintained a comprehensive database of member applications and certifications with attention to accuracy and privacy.
- Organized and responded to high-volume mail with appropriate messaging.
- Reorganized sensitive documents to improve reporting efficiency.
New York City Office of Pupil Transportation – New York, NY | June 2011 – December 2011
Routing Specialist
- Developed and implemented custom processes to coordinate a major urban network of school bus vendors.
- Coordinated transport for special needs students, tailoring routes to improve their transit experience.
- Monitored routes, created transit stops, and ensured accuracy in reporting from multiple databases.
- Resolved transit conflicts as the primary point of contact for internal employees, bus companies, vendors, and users.
New York City Office of Court Administration – New York, NY | September 2009 – May 2011
Budget Specialist
- Processed and approved employee vouchers for billing and payroll.
- Directed communications to appropriate departments within the New York Court System.
- Managed office calendar and events.
- Assisted the director with written communications and reporting.
- Maintained financial records and billing databases with accuracy and timeliness.
MidCumberland Transit – Nashville, TN | May 2007 – August 2009
Transportation Administrator
- Coordinated non-emergency medical transport according to department standards.
- Provided customer support and responded promptly to feedback.
- Reviewed and authorized trip invoices for payment.
- Aligned transport schedules with client needs and service availability.
Bright Horizons Family Solutions – Nashville, TN | December 2005 – December 2006
Toddler Teacher
- Designed and led curriculum for preschool-aged children.
- Documented each child’s daily progress.
- Resolved parent concerns and enhanced student development through goal-setting and enrichment activities.
