Independent Archivist & Collection Manager, Owner - Off the Record, LLC - Indianapolis, IN
(2026-01)
- Collection Cataloging, Valuation & Resale (Private Vinyl Collection): Currently managing a private record collection by applying archival principles and retail strategy to catalog, organize, and prepare items for sale. Responsibilities include metadata creation, photography, value research, pricing, and sales execution. This effort ensures collection accessibility, maximizes resale value, and reduces client burden through a structured, professional approach.
Health Science & Programming Librarian - Ivy Tech Community College - Indianapolis, IN
(2022-11 - 2026-02)
- Customer-Centered Service & Process Improvement: Provided responsive, user-centered support to internal and external stakeholders by actively listening, adapting assistance to individual needs, and improving workflows to enhance service quality and user experience.
- Managed Large-Scale Relocation: Led the logistics of a complex library relocation across two campuses, ensuring a smooth transition with minimal disruption. This effort enhanced resource access, maintained continuous service, and improved the overall library experience for users.
- Enhanced Collection Management: Conducted a comprehensive collection evaluation and deselection process to identify and address resource gaps and better serve English language learners and historically underrepresented communities.
- Inclusive Programming Initiatives: Designed and launched multi-campus programs supporting information literacy and inclusivity, such as the Information Literacy Workshop Series, Technology and AI Workshops, English Conversation Circles, Yoga in the Library, and First Generation "Tell Your Story" Workshops. These programs promoted community engagement, improved student retention, and provided valuable learning opportunities.
Information Professional (Civic & Community Engagement) - Leon County Public Library (Main Branch) - Tallahassee, FL
(2022-07 - 2022-11)
- Curated Resources: Developed and maintained a specialized collection of resources tailored to homeschooling families, improving access and usage.
- Community Engagement: Organized events and programming that built a strong sense of community among homeschool families, increasing participation and library involvement.
- Staff Leadership: Supervised and mentored library staff, providing ongoing feedback and professional development to uphold standards and promote inclusivity in library operations.
Prime Video Direct Support Analyst - Amazon.com, Inc. - Charleston, SC
(2016-11 - 2019-07)
- Co-led Transition to New Business Team: Successfully managed the transition of four overseas PVD support roles to the Seattle-based business team, ensuring alignment with projected 51% growth in partner contacts. This shift optimized resource allocation and improved operational efficiency.
- Enhanced Internal Efficiency: Streamlined internal wiki content and developed Standard Operating Procedures (SOPs) for the global team, improving consistency and facilitating smoother operations across regions.
- Trained and Developed New Team: Trained a new customer support team on processes, resulting in a 15% improvement in Service Level Agreement (SLA) adherence and a 70% increase in contacts handled per hour.
- Improved Customer-Facing Support: Increased the accessibility of customer support pages, reducing contacts by 20% and providing customers with quicker, more efficient self-service options.
- Collaborated on Issue Reduction: Identified recurring issue patterns and worked closely with developers to reduce sitewide impact by 20%, contributing to a smoother user experience and lessening operational disruptions.
