Laura Velez

Bilingual customer service and office professional with experience answering phones, scheduling appointments, creating invoices, billing, and communicating with customers and insurance companies. Skilled in multitasking, problem-solving, and providing professional customer support in both English and Spanish.

SteelRain PDR – Midland, TX

Customer Service / Office Assistant

• Answered incoming calls and scheduled appointments
• Created invoices and assisted with billing
• Communicated with insurance companies regarding estimates and claims
• Assisted customers with questions and updates
• Managed office tasks and social media content
• Provided bilingual support in English and Spanish

GED