Back Office Lead - Apogee Women's Health - Atlanta, GA
(2020-11)
Serve as Back Office Lead overseeing daily clinical operations, staff scheduling, and workflow efficiency across a high-volume women's health practice
- Interview, onboard, and mentor new Medical Assistants and interns, providing hands-on training in eClinicalWorks EMR and clinical best practices
- Triage patients, collect and prepare lab specimens, perform phlebotomy, and deliver targeted patient education on diagnoses and treatment plans
- Assist providers with complex in-office procedures including colposcopies, endometrial biopsies, circumcisions, and IUD insertions/removals
- Administer injections, manage nurse call queues, process prescription refills, and coordinate prior authorizations with insurance carriers
- Schedule surgeries and follow-up appointments while maintaining accurate, compliant patient records and exam room readiness
- Coordinate outreach programs, transportation resources, and community support services to address social determinants of health for patients
PRN Intake Coordinator - Promise Place Shelter - Atlanta, GA
(2021-10 - 2022-06)
- Conducted comprehensive intake assessments for women and children entering emergency shelter services, ensuring trauma-informed and culturally sensitive interactions
- Coordinated warm referrals to case managers, housing specialists, counselors, and social service agencies to support client stabilization and long-term recovery
- Maintained strictly confidential client documentation, records, and case files in compliance with shelter policies and applicable regulations
- Managed high-volume phone lines, appointment scheduling, and front-desk administrative responsibilities in a fast-paced crisis environment
Back Office Lead - Emory Healthcare – Promised Land Women's Center - Atlanta, GA
(2018-08 - 2020-07)
Led back office operations for a busy OB/GYN clinic, overseeing clinical workflows and ensuring high standards of patient care and staff performance
- Scheduled surgeries and inductions using Emory's Virtual Desktop system, coordinating with OR teams and hospital departments
- Trained and onboarded new clinical staff on Athena EMR, triage protocols, and compliance requirements
- Managed nurse visits, injections, prescription refills, prior authorizations, and abnormal lab result follow-ups with patients and providers
- Performed patient triage, specimen collection and preparation, and coordinated time-sensitive clinical communications
Medical Assistant - Northside Hospital – OBGYN of Atlanta - Sandy Springs, GA
(2017-03 - 2018-08)
Rotated between multiple physicians and certified nurse midwives, providing comprehensive women's healthcare support across obstetrics and gynecology
- Triaged prenatal patients, monitored fetal heart tones, and ordered and tracked required laboratory testing throughout all trimesters of pregnancy
- Administered injections and vaccines including Tdap, Influenza, Lupron, Depo-Provera, and Gardasil in accordance with clinical protocols
- Assisted providers with procedures including LEEPs, colposcopies, endometrial biopsies, IUD insertions/removals, and infertility consultations
Medical Assistant - Emory Healthcare – Promised Land Women's Center - Atlanta, GA
(2016-06 - 2017-03)
- Supported providers with in-office procedures, patient triage, injection administration, and coordination of follow-up appointments and care plans
- Managed nurse call documentation, prescription routing, and prior authorization requests to ensure timely patient access to medications and services
- Prepared laboratory specimens for processing, maintained clean and stocked exam rooms, and ensured compliance with infection control standards
Camp Counselor - Casa Luisa - Atlanta, GA
(2015-05 - 2017-01)
- Planned, organized, and led engaging recreational, educational, and enrichment activities for youth participants in a structured camp environment
- Built meaningful, trust-based relationships with campers from diverse backgrounds, fostering a safe, inclusive, and supportive community
- Supervised and monitored participant safety and well-being throughout all daily activities, meals, and transitions, adhering to established safety protocols
- Collaborated with fellow counselors and program staff to develop age-appropriate curriculum and resolve behavioral or interpersonal challenges with patience and care
- Served as a positive role model and mentor, encouraging personal growth, teamwork, and self-confidence among youth participants
- Communicated regularly with program leadership regarding participant progress, incident documentation, and daily operational needs
Medical Assistant - Metro Women's Health Specialist LLC - Decatur, GA
(2015-04 - 2016-06)
- Managed full patient check-in/check-out workflow, verified insurance eligibility, and updated demographic and clinical documentation
- Assisted with referral coordination, surgery scheduling, billing processes, and ICD-10 diagnostic coding
- Triaged patients, performed venipuncture, and assisted providers with minor gynecological and obstetric procedures
Medical Assistant Trainee - He Cares Medical - Union City, GA
(2015-01 - 2015-03)
- Assisted clinical staff with patient vitals, laboratory specimen collection, and appointment scheduling in an outpatient setting
- Provided compassionate post-operative support and wound monitoring for patients recovering from liposuction procedures
Youth Program Counselor - Fulton County Schools - East Point, GA
(2014-08 - 2014-12)
- Supported students with homework completion, academic skill-building, and daily structured activities in an after-school program setting
- Facilitated safe, age-appropriate recreational activities and promoted positive peer engagement, conflict resolution, and social-emotional development
