Lauren Cobb

Experience working as an Accounts Recievable Clerk, Seasonal Welcome Center Front Desk Agent, Instructional Assistant, Administrative Assistant, Retail Sales Associate, and a college graduate with a Graduate Certificate in Human Resource Management and a Bachelor of Science degree in Elementary Education

Accounts Receivable Clerk - Peak One Administration - Post Falls, Idaho

(2023-01 - 2026-08)

• Confirmed that clients are set up with Peak One to retrieve invoices, see accounts, and balances and make payments
• Sent WCC disbursement emails weekly
• Assisted senior accountant with scanning COBRA mail and sending outstanding checks
• Emailed COBRA statements and reconciled COBRA Carrier statements upon receipt
• Reviewed and approved billing adjustments
• Managed and handled customer service issues related to billing over the phone and email
• Processed incoming checks from sales invoices through check scanner and processed bank deposited into QuickBooks and Great Plains
• Updated working spreadsheets for collection calls and emails on client accounts
• Collected payments from clients and supported collection efforts by analyzing client account activity
• Verified fees, and contact information for client renewals for billing purposes, signed off on client renewal sheets
• Produced and sent invoices to clients
• Updated employee IDS and COBRA data entry
• Reconciled company balance sheet accounts monthly
• Sent QuickBooks links and invoices to clients monthly
• Informed clients of our new accounting systems and collected contact information in summer 2023
• 2160 COBRA premium reconciliation project
• Processed incoming ACH payments

Seasonal Welcome Center Front Desk Agent - Sea Pines Resort LLC - Hilton Head Island, South Carolina

(2022-06 - 2022-09)

• Registered and checked guests in. Explained resort amenities to guests and answered questions.
• Settled guest charges, collected payments and checked them out.
• Completed inventory of guests supplies.
• Made Wi-fi cars, registration cards, stuffed and checked guests' packages.
• Communicated guest's issues to pool companies, maintenance, or housekeeping.
• Documented significant issues into computer for maintenance, property manager, housekeeping, front desk managers and front desk staff.
• Communicated with housekeeping, owners' services, and maintenance to make guest's stays satisfying.

Instructional Assistant, 7th Grade - John F. Kennedy Middle School - Redwood City, California

(2021-09 - 2021-10)

• In class tutor for a special education student who suffered from Pediatric Stroke.
• Assisted the teacher with other students.

Seasonal Administrative Assistant - Sensiba San Filippo, LLP - San Mateo, California

(2020-01 - 2020-03)

• Assembled tax returns and reviewed for document and meta-data accuracy.
• Completed accounting data entry.
• Updated client billing and documentation/appointments.
• Edited and corrected client database. Organized over 30 client folders.
• Sent and distributed mail.
• Maintained office and kitchen supplies.
• Scanned and prepared documents to send to clients.
• Used Microsoft Office and Excel spreadsheets, and used Adobe to converted documents to PDFs.

Seasonal Retail Sales Associate - Macy's - Stanford, California

(2017-09 - 2017-12)

• Assisted customers with selection of size or brand of clothing.
• Processed customer transactions at the register. Completed end-of-day cash reconciliation.
• Ordered clothes for customer home shipment and assisted customers on the phone.
• Resolved customer complaints and concerns.

Accounting - University of Phoenix

Graduate Certificate - Human Resource Management - Linfield University (2019-05)

Bachelor of Science - Elementary Education - Linfield University (2017-08)