Anvia Dickerson

Experienced dispatcher and accounts receivable professional with 10+ years of experience in logistics, route planning, customer service, invoicing, and financial recordkeeping. Skilled in coordinating deliveries, resolving customer issues, reconciling accounts, and maintaining accurate records.

Dispatcher / Accounts Receivable Clerk - Arrowhead Ready Mix - Dallas, TX

(2025-03)

• Coordinated daily ready-mix concrete dispatching, load assignments, and delivery schedules to meet customer deadlines.
• Planned and adjusted delivery routes based on traffic, weather, equipment availability, and job-site priorities.
• Monitored truck locations using GPS and provided real-time updates on driver status, delays, cancellations, and deliveries.
• Communicated with drivers, plant personnel, sales, production, and customers to ensure accurate orders and smooth operations.
• Handled high-volume calls, resolved customer service issues, and addressed delivery delays and billing disputes.
• Processed invoices, credit memos, and accounts receivable transactions; posted payments and reconciled invoices and delivery tickets.
• Monitored outstanding balances and contacted customers regarding past-due invoices to support timely collections.
• Collaborated with management to improve scheduling, streamline operations, and enhance customer service.

Dispatcher / Accounts Receivable Clerk - Lone Star Cement Company - Crandall, TX

(2024-01 - 2025-02)

• Coordinated dispatching, load assignments, and delivery schedules for ready-mix concrete orders.
• Tracked trucks using GPS and communicated delivery updates, delays, and changes to drivers, plant staff, and customers.
• Managed customer inquiries, billing concerns, invoices, credit memos, payment posting, and account reconciliation.
• Reviewed outstanding balances and followed up on overdue invoices to support collections and cash flow.
• Maintained accurate dispatch, delivery, and financial records while supporting process improvements.

Dispatcher / Accounts Receivable Clerk - WFO, LLC - Crandall, TX

(2022-07 - 2023-12)

• Coordinated ready-mix concrete dispatching, load assignments, and delivery schedules.
• Adjusted routes based on traffic, weather, equipment availability, and job-site priorities.
• Monitored GPS truck locations and provided timely updates on driver status, delays, cancellations, and deliveries.
• Communicated with drivers, plant personnel, sales, production, and customers to maintain accurate orders.
• Handled customer calls and resolved service issues, delivery delays, and billing disputes.
• Verified order details and updated dispatch records, delivery tickets, schedules, and databases.
• Posted customer payments, reconciled invoices and delivery tickets, and resolved payment discrepancies.
• Followed up on past-due invoices and worked with management to improve scheduling and customer service.

Dispatcher / Accounts Receivable Clerk - 15 Rivers Ready Mix - Crandall, TX

(2020-10 - 2022-06)

• Coordinated daily dispatching, load assignments, and delivery schedules for ready-mix concrete.
• Planned routes around traffic, weather, equipment availability, and job-site needs.
• Tracked truck locations using GPS and communicated status updates, delays, cancellations, and delivery changes.
• Worked with drivers, plant staff, sales, production, and customers to ensure accurate orders and smooth operations.
• Handled customer calls, service issues, delivery delays, and billing questions.
• Processed invoices and credit memos, posted payments, reconciled delivery tickets, and resolved discrepancies.
• Monitored customer balances and followed up on overdue invoices to support collections.
• Collaborated with management to improve scheduling, procedures, and customer service.

Registrar - Crandall ISD - Crandall, TX

(2016-08 - 2020-10)

• Processed student enrollments, withdrawals, admissions, and transfer requests in accordance with district policies.
• Maintained confidential student records, including transcripts, attendance, cumulative files, and registration documents.
• Updated student information in Skyward and district registration systems, ensuring accurate records.
• Reviewed documentation, corrected data-entry errors, and conducted records audits to support compliance.
• Prepared student data reports for district, state, and federal reporting requirements.
• Coordinated with administrators, counselors, staff, faculty, and parents to resolve enrollment and records inquiries.
• Trained office staff on registrar procedures, recordkeeping standards, and district policies.
• Supported course scheduling, graduation documentation, and communication across academic departments.

Office Manager - Custom Floor Service, Inc. - Dallas, TX

(2004-10 - 2016-04)

• Managed daily office operations for a construction company, supporting smooth and efficient business functions.
• Processed payroll, invoicing, accounts payable, and banking transactions while maintaining accurate financial records.
• Prepared quotes, managed pricing, and coordinated customer billing.
• Oversaw purchasing, ordering, and inventory management.
• Coordinated schedules for operations, projects, and appointments to optimize resources and workflow.
• Provided administrative support to the company owner, including calendar management, prioritization, and daily scheduling.

High School Diploma - Scurry-Rosser High School (1999-05)