Lauren Moore

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer

Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service

Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Director of Marketing/Admissions at SUMMIT LTC (2023-06 – 2024-02)

• Built relationships with hospitals to gain business, admitted patients to facility
• Spoke with families and loved ones

Hospice marketing liaison at Choice hospice (2022-08 – 2023-07)

• Built relationships with facilities and hospitals to gain business

Hospitality Manager at Chic-Fil-A (2022-04 – 2022-05)

• Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
• Boosted online presence by closely collaborating with digital marketing teams in creating engaging content for social media platforms.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.

Educational Assistant at Elkhart High School (2019-08 – 2022-05)

• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
• Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
• Mentored and tutored individual students needing additional help.
• Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
• Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
• Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into teaching practices.

Some college in Liberal Arts & Sciences – Kilgore College (2005-05)