Lauren Morales

Experienced healthcare administrative professional with over 15 years of expertise in medical and dental office operations, patient services, billing, staff supervision, and clinical administration. Proven ability to manage complex workflows, ensure regulatory compliance, improve operational efficiency, and provide exceptional patient support. Skilled in coordinating multidisciplinary teams, training staff, and maintaining accurate clinical and financial records.

Administrative Coordinator at Stony Brook University School of Dental Medicine (2019-06 – Present)

Coordinate daily administrative operations for the Pre-Doctoral Dental Program.

• Ensure student compliance with clinical policies, attendance requirements, infection control standards, and productivity expectations
• Audit patient charts for documentation accuracy, treatment plan compliance, and complete clinical records
• Oversee patient record organization and case assignments to support educational objectives
• Manage clinic scheduling for screenings, emergency appointments, and routine patient care while maximizing provider efficiency
• Monitor and verify accurate data entry for patient registration, treatment documentation, student grades, and clinical records
• Compile reports related to student graduation requirements, clinic productivity, financial data, and operational performance
• Assist students with patient payment plans, insurance claims, Medicaid eligibility, billing issues, and account collections
• Respond to patient inquiries and resolve scheduling, billing, and service concerns
• Prepare professional correspondence, reports, and departmental communications
• Serve as liaison to the Assistant Dean for Clinical Operations, ensuring adherence to departmental policies
• Hire, train, supervise, and evaluate administrative support staff while maintaining attendance and performance records

Administrative Assistant at New York Cancer & Blood Specialists (2018-09 – 2019-03)

• Scheduled patient appointments and coordinated physician calendars
• Collected patient histories and maintained accurate electronic medical records
• Assisted patients with registration and intake documentation
• Managed accounts receivable, accounts payable, and financial records
• Coordinated diagnostic testing and maintained office inventory
• Collaborated with physicians and nursing staff to support patient care
• Delivered exceptional customer service while checking patients in and out

Office Manager & Dental Insurance Biller at BC Dental (2017-11 – 2018-05)

Managed all daily office operations for a busy dental practice.

• Oversaw billing, collections, payroll, bookkeeping, and accounts receivable
• Coordinated patient treatment plans, surgeries, and insurance claims
• Ordered supplies and maintained office inventory
• Hired, trained, and supervised office personnel
• Ensured compliance with office policies and regulatory standards
• Assisted chairside during dental procedures as needed

Office Manager / Dental Assistant / Insurance Biller at Susan R. Brooks, DDS (2014-07 – 2017-01)

• Assisted with chairside dental procedures using four-handed dentistry techniques
• Performed dental radiography and expanded functions
• Scheduled appointments and managed patient check-in/check-out
• Processed insurance claims, prior authorizations, and patient billing
• Collected copayments and maintained patient financial records
• Sterilized instruments and prepared treatment rooms
• Ordered supplies and maintained inventory

Office Manager at Zeenat Hussain, MD (2010-06 – 2014-06)

Managed day-to-day operations of a busy medical office.

• Supervised and trained administrative staff
• Coordinated surgeries, referrals, and specialist appointments
• Verified insurance eligibility and obtained prior authorizations
• Collected patient copayments and managed front desk operations
• Created schedules and reports using Microsoft Excel
• Ordered office and medical supplies
• Performed EKGs, obtained vital signs, and assisted with clinical support duties

Master of Education – Stony Brook University

Bachelor of Education – St. Joseph's College

Certification in Expanded Functions Dental Assisting – DATS of Florida, Inc.

Certification in Dental Radiography – DATS of Florida, Inc.