Lauren Motter

Compassionate and detail oriented veterinary and shelter professional with over four years of experience in animal shelter operations and over nine years of customer service experience. Skilled in client communication, animal intake, appointment scheduling, medical record documentation, adoption and relinquishment processes, and fast paced front desk operations. NAVTA Approved Veterinary Assistant with training in low stress animal handling, restraint, assisting with examinations and treatments, sample collection, basic laboratory procedures, sanitation, and disease prevention.

Dedicated to providing calm, professional, and compassionate care to animals and their owners.

Shelter Receptionist at Friends of Cats (2022-08 – Present)

• Provide compassionate and professional support to clients in a fast paced and emotionally sensitive animal shelter environment.
• Communicate effectively with visitors, adopters, staff, and veterinary team members.
• Manage front desk operations, including multi line phones, appointment scheduling, and animal intake processing.
• Maintain accurate records and complete data entry for animal intakes, medical records, adoptions, and relinquishments.
• Assist clients with questions and concerns while providing calm, patient, and professional customer service.
• Maintain organized lobby spaces, files, logs, and daily front office workflow.
• Multitask and prioritize responsibilities while maintaining a welcoming and supportive environment.
• Safely transport animals using company and personal vehicles while following established handling, safety, and animal welfare protocols.

Sales Associate at Guess Factory (2017-07 – 2024-11)

• Delivered friendly and efficient customer service while supporting daily store operations and sales goals.
• Built positive customer relationships through attentive assistance and effective communication.
• Assisted customers throughout their shopping experience and helped maintain a positive guest experience.
• Operated cash registers accurately and processed cash, credit, exchanges, and returns.
• Maintained organized inventory and visually appealing merchandise displays.
• Assisted with seasonal and promotional displays while maintaining a clean and organized sales floor.

Boarding Assistant at Pine Valley Horse Resort (2016-05 – 2016-09)

• Provided daily care for boarded horses, including feeding and watering according to owner instructions.
• Cleaned stalls and enclosures to maintain safe and sanitary environments.
• Assisted with minor facility upkeep and daily barn responsibilities.
• Properly harnessed and prepared horses for exercise and handling as directed by owners and supervisors.

Certificate in NAVTA Approved Veterinary Assistant Program – Grossmont Adult Education - Health Occupations Center (2026-01 – 2026-06)

Certificate in Office Professional Training – Foothills Grossmont Adult Education (2021-09 – 2021-11)