Priscilla Garcia

To be able to provide great customer service to others in a collaborative, supportive, and enthusiastic work environment that supports the growth of its employees. Authorized to work in the US for any employer

Doctor's Assistant/Receptionist/Vet assistant - Ocean Veterinary Hospital

• Answer calls in a timely manner.
• charge out clients
• calls backs
• call with lab results
• obtain medical history
• Assist with X-Rays
• Give vaccines/injections
• Help restraint
• Run Labs
• work directly with doctors to create treatment plans for suggested patient care.
• send over x-ray images to radiologist.
• go over medical notes and create treatment plans based on notes.
• make outgoing calls to clients to followup on payments & give financial updates.
• verify charges.
• explain wellness plan to clients and help enroll.
• call clients to followup on visits.
• scheduled appointments for wellness, dentals & surgeries.
• correct inpatient charges for amount of days patient is hospitalized.
• filing & scanning medical charts.
• receiving & sending faxes.
• calling in additional lab test or requesting corrected lab results.
• calling other clinics for possible transfers.
• receiving and mailing medical records.
• answer phone calls in a timely manner and help clients check in.
• go over financial cost with clients.
• direct clients to apply for care credit.
• assist clients with care credit increases and payments.

Receptionist & Exam Room Technician - Primary Care Animal Hospital - Bixby Knolls

(2021-09)

• Check patients in.
• Obtain heart rate, temp, & weight.
• Obtain medical history.
• Assist doctor with treatment plans.
• Answer phones in a timely manner.
• Create follow-ups.
• Use Avimark to create schedule.
• Assist in administering vaccines.
• Make medication labels and prepare medications.
• Log controlled substances in controlled substance book.
• Call and follow up on patients.
• Use Avimark & Clover to check drawer reconciliation.
• Set up appointments & surgeries.

Financial Coordinator/Doctor Assistant - VCA Lakewood

(2020-03 - 2021-07)

• work directly with doctors to create treatment plans for suggested patient care.
• send over x-ray images to radiologist.
• go over medical notes and create treatment plans based on notes.
• make outgoing calls to clients to followup on payments & give financial updates.
• verify charges.
• explain wellness plan to clients and help enroll.
• call clients to followup on visits.
• scheduled appointments for wellness, dentals & surgeries.
• correct inpatient charges for amount of days patient is hospitalized.
• filing & scanning medical charts.
• receiving & sending faxes.
• calling in additional lab test or requesting corrected lab results.
• calling other clinics for possible transfers.
• receiving and mailing medical records.
• answer phone calls in a timely manner and help clients check in.
• go over financial cost with clients.
• direct clients to apply for care credit.
• assist clients with care credit increases and payments.

Concierge - Regency Palms

(2018-01 - 2020-02)

• Answer phone calls with proper salutations.
• Provide excellent Customer Service.
• Answer a multi phone line and direct calls to the proper party.
• Assist with sales inquires for marketing team.
• Assist Business Office Manager with admin tasks.
• Update contact List.
• Organize Vendor Binder with W-9 and new vendor forms.
• Filing paperwork away in proper order.
• Take messages and deliver in timely manner.
• Create Ad's/Invitations and Post them to Facebook page/email them to individuals.
• Create informational policies & procedures binders for different tasks.
• Understand facilities fire and disaster plans; follow established procedures during drills and actual emergencies.
• Attend monthly in-services.

Receptionist - Long Beach Post Acute

(2016-01 - 2018-12)

• Data entry.
• Assist Business Office Manager with admin task.
• Assist with organization of company functions and events.
• Coordinate meetings & appointments.
• Supported executives and handled extra projects as needed.
• Handel incoming/outgoing mail.
• Inform other employees about visitor cancellations/arrivals.
• Deal with special request from guest.
• Answer phone calls in a timely manner and connect them to appropriate extension.
• Greet family members/Visitors, check them in and direct/escort them to specific destination.
• Write down special request of food for the resident & deliver to Dietary.
• Make diet card/room card for new admissions.
• Follow defined infection control procedures.
• Understand facilities fire and disaster plans; follow established procedures during drills and actual emergencies.
• Know and understand federal, state, and facility's regulations, policies and procedures.
• Attend monthly in-services.

Diploma - Lakewood High School (2012 - 2016)