Lauren Ryan

Compassionate and results-driven customer service professional with experience building lasting customer relationships, resolving concerns with empathy, and delivering personalized solutions that create positive experiences. Known for strong communication, problem-solving, and a customer-first mindset in fast-paced environments. Passionate about helping others and dedicated to supporting Chewy's mission of making pet happiness a priority by being the most trusted and convenient destination for pet parents and partners, everywhere.

Clinical Specialist - Abbott - Las Vegas, NV

(2026-01)

• Serve as a primary resource for clinical support in case coverage, troubleshooting and in-service education for company products.
• Developed relationships with hospital staff while identifying key decision makers
• Collaborate with physicians and hospital groups to identify clinical needs and demonstrate how vascular products drive better patient outcomes

Service Associate - Stryker Sustainability - Las Vegas, NV

(2023-01 - 2026-01)

• Supported Sales Representative and Associate Sales Representative in driving collection growth, contributing to increased revenue generation through strategic account management and relationship development.
• Spearheaded Pulse Oximeter project at Mountain View Hospital establishing collections and buyback program that generates $500K in annual revenue.
• Deliver engaging product demonstrations and presentations to C-suite executives and large audiences in OR, Vascular, and Patient Care areas.
• Skilled in using Power BI to track pipeline activity, forecast revenue, and analyze performance metrics.

Driver - Uber and Lyft

(2020-01 - 2023-01)

• Planned weekly schedules around peak hours and local events to maximize ride requests and earnings.
• Established personal performance goals to maintain accountability and improve service quality.
• Maintained detailed daily logs tracking mileage, fuel expenses, and net profits to optimize efficiency

Marketing and Sales Manager - Russel's Food & Beverage - Las Vegas, NV

(2018-01 - 2020-01)

• Developed and managed a referral program to drive new customer leads and increase sales.
• Executed targeted marketing campaigns and promotions to boost brand awareness.
• Coordinated team activities and events during major city events to enhance customer engagement and revenue.

Sales and Marketing Associate - S Group - New York, NY

(2016-01 - 2017-01)

• Drove brand growth and customer traffic through targeted online promotions, affiliate partnerships, and event marketing.
• Built and maintained strong B2B relationships, generating leads through corporate events, trade shows, and strategic outreach.
• Operated independently to identify and convert prospects, contributing to sustained revenue growth.

Front Door Manager - Prime 333 - New York, NY

(2016-01 - 2017-01)

• Oversaw operations and logistics, including transportation dispatch and team task delegation in a high volume environment.
• Recruited, interviewed, and scheduled staff strategically to align with business demand, promotions, and employee strengths.
• Maintained operational efficiency by adapting to peak traffic and ensuring smooth team execution.

Marketing Administration Assistant - The Ervin Group - New York, NY

(2015-01 - 2016-01)

• Managed high-level projects for executives, ensuring on-time delivery and budget compliance.
• Coordinated with vendors and contractors to execute seamless event logistics, and timely service delivery.
• Handled HR documentation and reporting with accuracy and efficiency to support internal operations.

Bachelor's degree - Fashion Design, Knitwear - Fashion Institute of Technology (2016-01)