Lily Kravtsova
Healthcare Operations • Clinical Coordination • Leadership • Patient Experience
About
Healthcare operations professional with leadership experience spanning acute care, finance, accounting, and high-volume hospitality. Known for leading teams, improving workflows, training staff, and delivering exceptional patient and customer experiences in fast-paced environments. Bachelor of Science in Nursing candidate currently on an approved leave of absence while pursuing long-term healthcare operations leadership.
Experience
Patient Care Technician - Henderson Hospital - Las Vegas, NV
(2024-01)
Delivered compassionate, high-quality patient care on an Intermediate Care Unit while collaborating with nurses, physicians, therapists, and ancillary departments in a fast-paced acute care environment.
- Performed EKGs, bladder scans, telemetry monitoring, specimen collection, mobility assistance, vital signs, and activities of daily living while prioritizing patient safety and comfort.
- Recognized and promptly communicated significant changes in patient condition to the nursing team.
- Maintained accurate electronic documentation while balancing multiple patient needs.
- Precepted newly hired patient care technicians and nursing students.
Laboratory & Simulation Center Technician - Nevada State University - Henderson, NV
(2024-08)
Assisted nursing faculty during laboratory and simulation sessions supporting hands-on clinical education.
- Guided students practicing IV therapy, Foley catheterization, injections, sterile technique, wound care, and other core nursing skills.
Assistant General Manager - Lupo by Wolfgang Puck - Las Vegas, NV
(2022-07 - 2024-01)
Managed daily operations of a high-volume restaurant while supervising front-of-house staff.
- Oversaw hiring, scheduling, payroll, inventory management, and employee development.
- Resolved complex guest concerns while maintaining exceptional service standards.
- Partnered with executive leadership to improve operational efficiency and team performance.
Restaurant Manager - Locanda Verde - New York, NY
(2019-06 - 2022-03)
Managed front-of-house operations serving approximately 400 guests nightly.
- Supervised, hired, trained, coached, and scheduled approximately 50 employees.
- Managed labor scheduling, payroll coordination, inventory, opening and closing procedures, and guest recovery.
- Built relationships with VIP and high-profile clientele while maintaining exceptional service.
Accounting Manager - Interparfums - New York, NY
(2017-06 - 2019-05)
Managed accounting processes, reconciliations, financial reporting, and operational documentation.
- Maintained accurate financial records while supporting organizational objectives.
- Utilized advanced Excel skills and accounting systems to improve reporting efficiency.
Finance Manager - Givergy - New York, NY
(2015-06 - 2017-05)
Supported financial operations, budgeting, reporting, and cross-functional business initiatives.
- Collaborated with leadership to improve operational processes and financial accuracy.
Volunteer - Ukrainian Humanitarian Relief
(2022-03 - 2022-06)
Coordinated refugee intake and connected displaced families with housing, transportation, community organizations, and essential resources.
Volunteer - Nevada SPCA
(2022-07 - 2024-01)
Supported daily shelter operations and animal care.
Education
Bachelor of Science - Nursing - Nevada State University
Bachelor of Science - Accounting
