Lauren Thomas

Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 15 years of experience.

Driven to maintain smooth and efficient warranty processing services for maximum customer satisfaction. Adept at communicating with manufacturers to obtain parts and payments. Pursuing a new position with long-term potential and the ability to grow with the company.

I am proficient in Reynolds ERA and ERA-Ignite, Dealertrack, and CDK.

Internal Premier Accounts Manager at Roofing Corp of American (2024-10 – Present)

• Work as a liaison between the customer and the business unit to ensure excellent customer service, collections, invoicing, maintain reporting for billing, send proposals as needed.

Service Coordinator at Nations Roof (2022-06 – 2024-10)

• Track and enter payroll for hourly employees each week using ViewPoint, schedule travel arrangements with CLC Lodging, collect past due payments, create and send invoices for all jobs, schedule and dispatch jobs using Salesforce, create and maintain reports for billing and cost and revenue, create and send proposals for work needed.

Warranty Administrator at Warranty Processing Company, Inc (2021-12 – 2022-06)

• Book all warranty repair orders using DMS software while ensuring all claims are compliant with the manufacturer’s guidelines for Jaguar Land Rover and Kia. Submit all claims to the manufacturer within an appropriate amount of time. Prepare weekly and monthly reports to send to dealers. Reconcile monies due, follow up on outstanding claims and work with accounting department to obtain payments. Complete all required training classes as well as elective supplemental training for job title.

Warranty Administrator at Carriage Kia (2021-10 – 2022-11)

• Book all warranty repair orders using DMS software while ensuring all claims are compliant with the manufacturer’s guidelines. Submit all claims to the manufacturer within an appropriate amount of time. Prepare weekly schedules for the dealer. Reconcile monies due, follow up on outstanding claims and work with accounting department to obtain payments. Complete all required training classes as well as elective supplemental training for job title.

Warranty Administrator at Hennessy Jaguar Land Rover Buckhead (2018-12 – 2021-12)

• Book all warranty repair orders using DMS software while ensuring all claims are compliant with the manufacturer’s guidelines. Submit all claims to the manufacturer within an appropriate amount of time. Post all credit memos in Reynolds Ignite. Clean and maintain schedules on a weekly basis. Reconcile monies due, follow up on outstanding claims and work with accounting department to obtain payments. Complete all required training classes as well as elective supplemental training for job title.

Warranty Administrator at Atlanta West Kia (2018-05 – 2018-12)

• Book all warranty repair orders using DMS software while ensuring all claims are compliant with the manufacturer’s guidelines. Submit all claims to the manufacturer within an appropriate amount of time. Post all credit memos in Dealer Track. Clean and maintain schedules on a weekly basis. Reconcile monies due, follow up on outstanding claims and work with accounting department to obtain payments. Complete all required training classes as well as elective supplemental training for job title.

Warranty Administrator at Automotive Warranty Network, Inc. (2018-02 – 2018-05)

• Book all warranty repair orders while ensuring all claims are compliant with the manufacturer’s guidelines. Submit all claims to the manufacturer within an appropriate amount of time. Post all credit memos in CDK. Clean and maintain schedules on a weekly basis. Reconcile monies due, follow up on outstanding claims and work with accounting department to obtain payments. Complete all required training classes as well as elective supplemental training for job title.

Warranty Administrator at Cobb County Kia (2007-04 – 2018-02)

• Process and submit all warranty claims using DMS software in a timely manner, book all internal repair orders, balance and post deposits for Parts and Service departments, post purchase orders for Parts and Service in Reynolds and Reynolds and now CDK, reconcile schedule for warranty claims, extended warranty claims and cash clearing for parts and service. Post down payments for sales and maintain that schedule. Reconcile monies due, follow up on outstanding claims and work with accounting department to obtain payments. Complete all required training classes as well as elective supplemental training for job title.

– Georgia Highland College (2005 – 2007)

– North Cobb High School (2001 – 2005)