OUTBOUND ALARM MONITORING SPECIALIST (REMOTE) - ADT Security Services - Saint Louis, MO
(2022-10 - 2026-02)
- Interpreted & processed various alarms (ie.) fire, burglary, panic, & environmental signals
- Attempted direct contact w/ clientele to verify active real-time alarms & confirmed if they had a valid emergency
- Follow-up calls to customers, site contacts, & residential security guards to verify alarms & provide necessary instructions
- Notified, coordinated, & dispatched public safety agencies (ie. police, fire, EMS) or private security upon verified party's request
EMERGENCY ROADSIDE ASSISTANCE DISPATCHER (REMOTE) - AAA Club of MO - St. Louis, MO
(2017-05 - 2022-09)
- Use internal company systems and technology to handle inbound/outbound calls to ensure efficient dispatching roadside assistance nationwide
- Coordinate emergency services (ie.) towing, locksmith, fuel delivery, battery assistance, & minor mechanical help
- Assess member needs, prioritize safety, & accurately document real-time info
- Collaborate w/ a network of 350+ independent service providers to share critical info & ensure timely satisfied service
CUSTOMER SUPPORT REPRESENTATIVE - ANOVA Site Furnishings - Creve Couer, MO
(2016-02 - 2017-05)
- Made Inbound/outbound calls to address all customer inquiries & concerns
- Provided accurate info about products, services, & account details
- Addressed & Resolved customer issues & complaints while maintaining professionalism
STORE ASSOCIATE - Family Dollar - Dellwood, MO
(2015-11 - 2017-10)
- Greet customers on initial contact, assisted w/ questions while providing recommendations & phenomenal service
- Operated cash registers, scanned items, processed payments, & maintained store cash handling to ensure proper security protocols
- Stocked & replenished store merchandise, completed cleaning duties including sweeping/mopping floors, emptied trash & cleaned restrooms throughout work shift
MORTGAGE LOAN PROCESSOR - West Asset Management - Hazelwood, MO
(2009-05 - 2014-12)
- Made Outbound calls to request updated/accurate account info & provide updates & admin tasks
- Assisted clients w/ questions & concerns regarding their current or past due loans
- Made Outbound client calls to collect payments & relayed payment reminders
- Assisted clients w/ selecting manageable payment plans that fit their financial needs
