Lauryn Durr

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Senior Universal Banker - Old Second National Bank

(2020-03)

• Executed on individual and team sales and service metrics to help the banking center achieve the strategic and tactical goals of the company
• Resolved customer inquiries, problems, and complaints
• Recognize and solicit new business opportunities
• Assessed customers' financial position to identify additional relationship opportunities
• Responsive to customer requests of everyday monetary transactions, i.e. cash checks, process deposits and loan payments, etc.
• Provided high quality customer service on a wide variety of general banking matters
• Used consumer and business guided conversation to assess the customers' current and future financial situation to identify and recommend additional products to deepen client relationships
• Assist associates with problem resolutions and procedure inquiries
• Acted as Head Vault Associate- Balanced the vault, maintained and correctly filed all appropriate vault documents, worked directly with Loomis

Sales Associate - Lori's Gift Shop

(2019-07 - 2020-03)

• Helped customers in a hospital setting
• Offered and provided direct assistance to customers
• Provided in-depth product knowledge including features, benefits, and overall value
• Organized sales floor and stockroom
• Increased store sales
• Operate cash register
• Cross- selling products food handler - Sodexo

(2018-08 - 2019-05)

• Managed unpacked foods and beverages
• Handled wrapping of product and observed food dishes
• Prepared various foods in compliance to regulations
• Managed inventory and ensured food were stocked and in designated area

Sales Associate/retail cashier - Rue 21

(2016-10 - 2017-08)

• Organized merchandise to maintain the visual appeal of the store
• Greeted customers and ascertained customers' needs
• Trained and served as a peer coach for new sales associates
• Helped customers with questions, problems, and complaints in person and via telephone
• Worked collaboratively in a team environment
• Accepted and processed payments through cash, credit, and debit

Bachelor's degree - Biology-Pre-Med, minor in Business Management - Chicago state university (2019-08)

Bachelor's degree - Sports Management and Sports Broadcasting - Western Illinois University (2016-08 - 2017-05)

diploma - Thornton fractional high school (2017-08 - 2019-05)