Layla Akbar

Energetic and reliable food service professional with 5+ years of experience in fast-paced, customer-facing environments. Skilled in delivering attentive service, upselling menu items, and maintaining a clean, organized dining area. Strong multitasker who thrives under pressure and ensures guests have a positive dining experience.

Front Desk Receptionist at Quality Inn (2026-02 – 2026-04)

Front desk reception and hospitality services

• Delivered friendly, professional guest service in a fast-paced hospitality setting
• Processed payments and handled cash transactions accurately
• Managed high-volume guest requests and resolved concerns quickly
• Maintained a clean, organized front area to ensure a welcoming environment

Cashier / Front-of-House at Panera Bread (2024-03 – 2025-09)

Fast-paced food service and customer interaction

• Provided fast, friendly service during high-volume meal rushes
• Assisted guests with menu selections, add-ons, and upselling items
• Operated POS system and handled cash/card transactions with accuracy
• Ensured front-of-house cleanliness, stocking, and food presentation standards
• Worked closely with kitchen staff to maintain order accuracy and speed

Customer Service Representative at Amer Rugs (2023-11 – 2024-04)

Customer service and retail operations

• Delivered personalized customer service and built rapport with clients
• Maintained organized displays and a clean showroom environment
• Processed transactions and supported daily operations

Customer Service Representative at Fincher Travel Solutions (2022-12 – 2023-09)

Customer service and travel coordination

• Managed high-volume customer interactions with professionalism
• Resolved issues efficiently while maintaining a positive customer experience

Customer Service Rep / Dispatcher at Advance 1 Ambulance (2019-02 – 2022-12)

High-pressure emergency dispatch and customer service

• Thrived in high-pressure, fast-paced situations requiring quick decision-making
• Communicated clearly and effectively with customers and team members
• Managed detailed information with accuracy and urgency

High School Diploma – Berkmar High School