Layla Hood

Energetic, motivated and displays key strengths in organization, communication, and networking

Marketing Assistant/Office Coordinator/HR Assistant/Event Coordinator 09/2022– Current

GlockStore | Nashville, TN

 Preparing data reports, surveys, and questionnaires on sales, financial records, and campaigns.

 Conducted live meetings, conference calls, and usability sessions intended to increase efficiency and maintain version control.

 Creating detailed and visually appealing emails, newsletters, marketing brochures, Etc. and presenting them to business decision-makers prior to distributing

 Assist with the setup, facilitation, and completion of marketing events.

 Supported HR leaders while maintaining employee data and records.

 Coordinates messages, events, and maintenance to support the facility.

 Coordinated events for our rental spaces for customers.

Waitress 03/2022 – 9/2022 to 9/2023 – 8/2024

Fuse Sports Bar and Grill (Gaylord Opryland Hotel) | Nashville, TN

 Responsible for taking customer orders and ensuring customer satisfaction.

 Recommending daily specials and discounts to successfully up-sell limited-time food products

 Successfully solved customer conflicts and problems when mistakes were made with orders and payments.

Bartender 05/2016 – 3/2023

Whiskey Dixs Saloon | Murfreesboro, TN

 Demonstrated the ability to multi-task at in a fast pace environment while dealing with various situations/individuals.

 Developed communication skills through one on one contact with customers.

 Communicated product knowledge to facilitate guest decision-making.

 Operated cash register and credit card transactions.

Pre-Processor 05/2021 – 03/2022

Regal Title, LLC | Murfreesboro, TN

 Coordinate the collection of key documents and information from customers and external providers

 Manage data and document storage: transmit, scan, and file into appropriate systems

 Work with title examiner and underwriter to prepare title insurance policy and binders and title commitments

Receptionist 08/2019 – 05/2021

McCarter East, PLLC | Murfreesboro, TN

 Making appointments for all staff or for specific employees, such as executives.

 Organizing files for billing, customer and clients records, etc.

 Responding to all customer inquires in a polite and timely manner

 Social media marketing

 Proofread contracts and letters

Internship 05/2018 - 08/2018

Center for the Arts | Murfreesboro, TN

 Set-up and helped organized events such as charity, season reveal and art shows.

 Worked in the marketing department working on programs, flyers and brochures.

 Worked as the assistant manager by helping the manager with task she couldn’t get to like answering emails, creating spreadsheets and taking ticket orders/payments.

Bachelors degree in business administration -Middle TN State University 2018