Leah Albino

As the Integration Project Manager, I collaborate with with the Sales Team and clients to design customized Software Integration Project Plans to meet a client’s Controlled Substance Order System (CSOS) requirements. I work directly with the development team to manage monthly iterations, develop and maintain project artifacts such as process flow diagrams, project plans, and technical documentation. I facilitate project kickoff calls and maintain Project Team communications throughout the project duration.

Inform support team of any changes within the application and ensure everyone has the proper training. Educate team members on the major phases involved in the project, detailed tasks involved in each phase, critical tasks, and stumbling blocks to avoid. Monitored project schedules to ensure assigned tasks are completed on time, and to anticipate client tasks that were not going as planned.

Integration Project Manager - Legisym, LLC - Temple, TX

(2016)

As the Integration Project Manager, I collaborate with with the Sales Team and clients to design customized Software Integration Project Plans to meet a client’s Controlled Substance Order System (CSOS) requirements. I work directly with the development team to manage monthly iterations, develop and maintain project artifacts such as process flow diagrams, project plans, and technical documentation. I facilitate project kickoff calls and maintain Project Team communications throughout the project duration.

Inform support team of any changes within the application and ensure everyone has the proper training. Educate team members on the major phases involved in the project, detailed tasks involved in each phase, critical tasks, and stumbling blocks to avoid. Monitored project schedules to ensure assigned tasks are completed on time, and to anticipate client tasks that were not going as planned.

• Facilitates the relationship between Legisym and its customers and reports to the VP of Customer Delivery.
• Implemented new VoIP phone system for office and remote employees.
• Upgraded Seeburger BIS6 AS2 handler from initial setup to most up-to-date version
• Partner with Rackspace to maintain network infrastructure including software upgrades, new VMs, firewall addition
• Manages existing customer data connections and on-boarding new AS2 connections by collecting/disseminating necessary information for setup.
• Collaborate with design group to process custom branding requests including SSL certificates and sub-domains.
• Complete monthly system unit and regression testing.
• Reviews technical specifications, analyzes business requirements and assesses impacts for software change requests.
• Tracks customer/vendor on-boarding status for monthly reporting.
• Analyze customer issues escalated from Support Team to determine root cause and communicate fix to client and Legisym Support.
• Identify process gaps, document process procedures, and makes recommendations for process improvement within the customer delivery organization.
• Collaborate with development team to design future enhancements and upgrades.
• Review tech specs to ensure all requirements are accounted for and changes will not negatively impact the application
• Develop and maintain project process flow diagrams, and technical documentation.
• Monitor project schedules to ensure the Legisym tasks are completed on time.
• Assist with project kickoff calls and maintain communications throughout the project duration.
• Educate team members on the major phases involved in the project, discuss tasks involved in each phase, and any obstacles to avoid.
• Train support team on new enhancements to the CSOS application and support tools.
• Provide hands-on technical and user support.

National Customer Account Executive - QuVa Pharma (Previously Unique Pharmaceuticals) - Temple, TX

(2015 - 2016)

• Managed and provided support to over 50 hospitals with a monthly revenue of over $100K.
• Consolidated Group Purchasing Organizations (GPOs) cost sheets into one form to decrease pricing errors.
• Monitored and tracked new preparation requests thru production.
• Implemented new hospitals into billing system and obtained all required licensures and documentation.
• Prepared and provided quotes to field agents.
• Provided weekly and monthly reporting for customers and field agents. Utilized CRM, Crystal Reports, DMS, and Syspro.

Implementation Project Manager II, Public Safety DoD - Sprint - Temple, TX

(2006 - 2015)

• Served as the Lead for team of 7 other account managers in Public Safety DoD.
• Maintained the integrity of all Navy/Marine contracts awarded to the company.
• Worked alongside manager to ensure employees were in compliance with Sprint DoD policies.
• Audited Quarterly Bill Reviews and updated account managers with any updates needed.
• Managed several high-profile accounts averaging $200K in monthly revenue.
• Created quotes for existing and potential customers based off of their Request for Proposal.
• Ensured assigned and unassigned accounts are updated to reflect new fiscal year contract compliance.
• Prepared invoices for proper billing platform to ensure prompt payment.
• Performed weekly and monthly reports to ensure no unauthorized commitments are allowed.
• Maintained contract compliance throughout the year in order to continue contracted services during option years.
• Created DoD Best Practice Guide to serve as a reference for tenured employees.
• Implemented department level new-hire training.
• Experienced in Excel, including Pivot Tables and V-Look up, Word, and Business Objects with a strong command in reporting.

Implementation Project Manager I, EWTS - Sprint - Temple, TX

(2001 - 2006)

• Responsible for weekly ticket reports.
• Performed internal and external Welcome Calls for Enhanced Services customers.
• Implemented new schedule for night shift and completed shift bids for Helpdesk.
• Tier II and Tier III voice and data support for CDMA and IDEN networks.
• Point of contact for all escalations.