Certified Pharmacy Technician at Walgreens (2026-07 – Present)
- Receive and process prescription orders accurately according to pharmacy procedures
- Enter patient and prescription information into the pharmacy computer system
- Assist pharmacists with preparing, filling, labeling, and organizing prescriptions
- Provide professional customer service to patients at the pharmacy counter and drive-thru
- Process prescription refills and communicate with patients regarding prescription status
- Submit prescription claims to insurance companies and assist with resolving rejected claims
- Contact healthcare providers and insurance companies when additional information is required
- Maintain patient confidentiality and follow HIPAA and pharmacy privacy requirements
- Assist with inventory management, including receiving shipments, stocking medications, and checking expiration dates
- Follow proper procedures for controlled substances and other medications requiring special handling
- Maintain a clean, organized, and safe pharmacy workspace.
- Answer pharmacy telephone calls and direct clinical questions to the pharmacist when appropriate
- Collect prescription payments and operate the pharmacy point-of-sale system
- Assist with prescription pick-up, patient identification, and verification procedures
- Work closely with pharmacists and other team members to maintain efficient pharmacy workflow
- Identify prescription or patient-information discrepancies and refer them to the pharmacist for review
- Support pharmacy services such as vaccinations, medication synchronization, and other Walgreens pharmacy programs as trained and authorized
Research Medical Analyst at Therapeutic GI (2023 – 2025)
- Conducted retrospective clinical data analysis by designing and maintaining Excel databases to track patient visits, procedures, pathology results, clinical outcomes, and follow-up status.
- Analyzed patient data to support quality improvement initiatives, clinical research, and evidence-based decision-making.
- Served as a liaison between physicians, patients, and multidisciplinary clinical teams to facilitate accurate communication and coordination of care.
- Contributed to clinical research by assisting with manuscript preparation and drafting a medical publication focused on trends in advanced gastrointestinal therapeutics and patient outcomes.
- Prepared monthly reports, dashboards, and data summaries that provide leadership with actionable insights for operational planning and research initiatives.
- Ensured accuracy, confidentiality, and compliance with HIPAA regulations while managing sensitive patient and research data.
Chief GI Scribe at City of Hope (2023 – 2025)
- Streamlined physician workflow by completing patient documentation in real time, reducing provider charting time by up to 60%.
- Documented patient histories, physical examinations, laboratory results, imaging studies, and procedures with exceptional accuracy.
- Trained and onboarded new medical scribes while ensuring compliance with departmental standards and HIPAA regulations.
- Maintained accurate and confidential electronic medical records.
IT Call Center Associate II at Tanner Medical Center (2023 – 2024)
- Managed high call volumes across multiple hospital facilities while ensuring efficient communication and accurate routing.
- Coordinated emergency medical code communications supporting patient safety and hospital operations.
- Monitored hospital alarm systems and assisted Security during urgent situations.
- Logged and escalated IT incidents while maintaining detailed documentation.
Certified Nursing Assistant at Pine Knoll Nursing & Rehabilitation Center (2023 – 2025)
- Assisted residents with activities of daily living, mobility, hygiene, and comfort.
- Recorded vital signs and documented patient condition changes for nursing staff.
- Maintained a safe and supportive environment while providing compassionate patient care.
Sales Support Specialist at Southwire (Randstad) (2022 – 2022)
- Processed sales orders and maintained accurate records.
- Generated reports and analyzed sales data to support leadership.
- Managed databases and provided administrative support to account managers.
Customer Service Representative at Southeastrans (2020 – 2022)
- Coordinated non-emergency medical transportation for patients.
- Verified eligibility and scheduled transportation using dispatch software.
- Maintained HIPAA compliance while communicating with patients, providers, and healthcare facilities.
