Independent Contractor at Uber (2024-03 – Present)
- Managed customer transportation with a customer satisfaction rating of 4.9/5.0.
- Managed record keeping and small business finances without audit.
- Tailored customer experiences by customer profile.
Shipping and Receiving Clerk at BGDC Distribution (2023-09 – 2024-03)
- Receipt, logging and scheduling of freight deliveries.
- Managed data management system within a 5% error rate.
- Trained and onboarded new hires.
- Facilitated cross-function communications between security, warehouse, drivers, and agents/broker representatives.
- Reconciliation of BOLs.
Call Center Representative at VXL (2022-06 – 2023-09)
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed the customer satisfaction follow-up process.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
File Clerk at 3DS Trucking LLC (2020-01 – 2022-07)
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Call Center Customer Service Representative at Chime Solutions (2018-02 – 2020-12)
- Serviced large volumes of customers with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, resolved concerns quickly, while reducing the number of escalations.
- Documented and detailed calls and complaints using call center's database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
