Lee

Dynamic customer service professional with extensive experience supporting clients in healthcare, telecommunications, aviation, and transportation. Skilled in resolving complex inquiries, utilizing EMR systems, and consistently improving customer satisfaction. Recognized for maintaining high performance metrics and operational efficiency while fostering positive relationships in fast-paced, diverse environments.

Willing to relocate to: Hollywood, FL - Homestead, FL - Miami, FL

Custodial Worker - Menzies Distribution - Miami, FL

(2025-10 - 2026-06)

• My duties were to maintain cleanliness and orderliness of assigned areas.
• Perform routine cleaning tasks such as sweeping, mopping, and dusting.
• Empty trash receptacles and dispose of waste properly.
• Clean and sanitize restrooms, replenishing supplies as needed.
• Ensure safe use and proper storage of all cleaning equipment and supplies.
• Report maintenance issues or safety hazards to appropriate personnel.
• Assist with setup and breakdown of facilities for events and meetings.
• Follow established procedures for cleaning and disinfecting to ensure a safe environment.
• Adhere to health and safety regulations and guidelines.
• Clean various floor types including wood, linoleum, and tile.
• Shampoo rugs and carpets as required.
• Change air filters and clean vents.
• Dust all surfaces, including furniture and equipment.
• Wax floors to maintain shine and protect surfaces.
• Order new cleaning supplies as needed to maintain inventory.
• Wash windows and mirrors for clarity and cleanliness.
• Maintain a thorough inventory of cleaning supplies and equipment.
• Operate commercial cleaning equipment such as vacuums, floor buffers, and carpet cleaners.
• Collect and take out trash and recycling in accordance with local pickup schedules.
• Clean up spills caused by food or beverages promptly.

Customer Service Representative/Call Center - Alorica - Miramar, FL

(2024-11 - 2025-08)

• Resolved DirecTV customer inquiries regarding accounts, billing issues, services, and equipment upgrades, improving customer satisfaction

City Carrier Assistant - Post Office USPS - Miami Gardens, FL

(2023-01 - 2024-10)

• Delivered letters and packages to commercial and residential areas along assigned routes, ensuring timely and accurate delivery
• Sorted and processed mail at the post office, collected packages and return mail from drop-off points, and traveled by car or on foot to deliver mail to intended destinations

Ramp Agent - Menzies Aviation - Hollywood, FL

(2017-08 - 2023-12)

• Marshaled aircraft, loaded/unloaded and sorted freight and baggage, and serviced aircraft to ensure efficient turnaround
• Assisted with pushback, towing, and deicing operations, supporting on-time departures
• Cleaned aircraft and managed inventory of luggage to maintain operational standards

Driver - Supper Shuttle - Miami, FL

(2015-02 - 2017-07)

• Transported passengers safely between locations, ensuring timely arrivals and departures
• Assisted passengers with luggage, collected fares, and answered questions to enhance customer experience
• Communicated with dispatcher, resolved minor faults, and adhered to traffic regulations for safe operations

Housekeeping - Duty Free Americas - Miami, FL

(2011-08 - 2014-12)

• Assisted with cleaning Miami locations, maintaining high standards of cleanliness
• Performed operational duties including floor moves, replenishment, inventory, shortage control, stockroom organization, and merchandising to support store efficiency
• Processed merchandise to floor-ready standards, ensuring timely product availability
• Assisted the Support Team Lead with placement of merchandise on the sales floor, improving store presentation

Patient Intake Coordinator - HCA Healthcare - Miami, FL

(2010-01 - 2011-04)

• Served as the first point of contact for patients and injured workers, delivering excellent customer service
• Answered inbound phone calls, identified and resolved caller needs, and provided information or transferred calls as needed

High school diploma - Cornerstone Academy (2010-05 - 2013-07)

Associate's degree - Business Technology, Cutler - College Of Business Technology (2013-06)

Upper secondary education