Leeanna Robbins

Results-driven professional with over 10 years of cross-functional experience in Paralegal Studies, municipal research, and customer operations. Proven expertise navigating Texas county appraisal databases (MCAD, HCAD) to review legal land/property documentation and manage complex vendor relations. Deeply familiar with Northwest Houston/Montgomery County submarket growth trends.

Seeking to leverage strong contract administration, title research, and due diligence capabilities to drive the deal pipeline as a Land Acquisitioner at D.R. Horton.

CVS Customer Support Representative - Alorica

(2023 - 2026)

• Resolved complex insurance inquiries by verifying benefits and processing claims, maintaining high accuracy in medical data entry.
• Managed high-volume home delivery logistics for customers, leveraging active listening to address concerns and ensure timely service.

House cleaning - Self-Employed - Longmont, Colorado

(2022 - 2023)

• Delivered high-quality residential cleaning services by following detailed checklists, organizing supplies efficiently, and maintaining a consistent schedule across multiple client homes, resulting in a 100% client retention rate during employment.
• Maintained meticulous records of household tasks and inventory needs, ensuring high standards of sanitation and client health.
• Communicated professionally with clients to confirm appointments, customize cleaning preferences, and resolve concerns promptly, enhancing customer satisfaction and trust.

Travel Agent - Self-Employed|Travel Quest Adventures - Remote (WFH)

(2021 - 2022)

• Coordinated domestic and international travel arrangements for individual and group clients, including flights, accommodations, tours, and transportation, ensuring seamless and enjoyable travel experiences.
• Conducted thorough research on destinations, travel regulations, and visa requirements, providing clients with up-to-date information and personalized recommendations.
• Managed client bookings, processed payments, and handled itinerary changes or cancellations, maintaining high levels of accuracy and customer satisfaction.
• Developed custom travel packages based on client preferences and budgets, resulting in a 95% client retention rate and positive feedback.
• Utilized travel booking software and online platforms to compare options, secure reservations, and troubleshoot issues promptly.
• Communicated professionally with clients to confirm details, address concerns, and provide post-trip support, enhancing overall client trust and loyalty.

Secretary - True Dreams Lawn Service - Conroe, Texas

(2017 - 2020)

• Managed all administrative tasks, including scheduling appointments, organizing client files, and handling correspondence, ensuring smooth daily operations.
• Processed invoices, managed billing, and maintained accurate financial records, contributing to efficient financial tracking and client satisfaction.
• Communicated effectively with clients and service teams to coordinate schedules and resolve inquiries, enhancing overall service delivery and customer experience.

Backroom Stocker - Ross Clothing Store - Conroe, Texas

(2015 - 2016)

• Organized and stocked merchandise efficiently in the backroom and on the sales floor, ensuring products were readily available for customers.
• Assisted with receiving and processing new shipments, accurately counting and logging inventory to maintain proper stock levels.
• Collaborated with team members to prepare the sales floor for opening and closing, including recovering merchandise and maintaining store appearance.

Lead Team Manager - Sonic Drive-In - Conroe, Texas

(2011 - 2015)

• Managed and supervised a team of 10+ employees, delegating tasks, providing training, and ensuring adherence to company policies and procedures.
• Oversaw daily operations, including cash handling, inventory management, and customer service, contributing to efficient service delivery and customer satisfaction.
• Resolved customer complaints and concerns promptly and professionally, maintaining a positive dining experience and upholding brand reputation.

Cashier - Walmart - Cleveland,Texas

(2010 - 2011)

• Assisted customers with locating products, answering questions, and processing transactions with speed and professionalism, resulting in a 15% increase in positive customer feedback during peak seasons.
• Maintained clean and organized shelves by restocking inventory, rotating merchandise, and following visual merchandising guidelines, which improved aisle navigation and boosted impulse purchases.
• Collaborated with team members to meet daily sales goals and resolve customer concerns efficiently, contributing to a smoother checkout experience and reduced wait times.

Associate of Applied Science - Paralegal Studies - Front Range Community College (2022-08)