Joseph Kenneth

Customer Support Representative with hands-on experience handling customer inquiries, resolving issues, and managing customer requests through live chat, email, and phone. Skilled in support ticket management and CRM platforms, including Zendesk, Freshdesk, and Intercom. Strong communication, problem-solving, and organizational skills, with a commitment to providing timely solutions, delivering excellent customer service, and building positive customer relationships.

Customer Support Representative at Royal Peace Services (2025-07 – 2026-09)

• Resolved 80+ customer inquiries daily through email and live chat while maintaining a 95% customer satisfaction score.
• Assisted customers with issues, complaints, orders, and refund-related requests, ensuring appropriate resolution.
• Updated and maintained customer records with 98%+ accuracy across multiple platforms.
• Processed 500+ monthly support tickets using Zendesk, maintaining SLA compliance and improve first response time by 30%.
• Documented customer feedback, issues, and resolutions to maintain accurate support records.

DIPLOMA IN PHLEBOTOMY AND VENIPUNCTURE (NVQ LEVEL 3) in Phlebotomy and Venipuncture – Global institute (GIWOST) (2025-01 – 2026-02)