Leela Lolabattu

Customer Service professional with direct manufacturing and hardware account experience who manages business indices for assigned customer accounts. Leads project management for customer QBRs, meetings, and revenue recovery, submitting RFQs and resolving pricing issues quickly and accurately. Manages purchase order acknowledgment and accuracy, maintains PO tracking, and ensures timely invoice issuance.

Provides forecast and commit analysis, tracking billing processes and managing inventory updates for customers. Creates sales orders for multiple groups with differing needs, requiring strong attention to detail and flexibility. Excellent communicator with direct customer interface experience, comfortable working across multiple teams and global locations.

Self-directed with strong organizational and problem-solving skills. Track record includes 30% churn reduction, 25% renewal-rate uplift, and a 20-point NPS improvement.

Customer Success Manager at AMAX (2026-05 – 2026-07)

• Managed business indices for enterprise and government hardware accounts, coordinating with Sales Account Managers on new business opportunities and revenue goals.
• Submitted purchase orders and resolved pricing issues quickly, maintaining PO tracking and confirming order accuracy alongside Procurement and Supply Chain.
• Led project management for QBRs and customer meetings on complex hardware deployments.
• Provided forecast analysis and delivered executive-level reporting on account health and deployment status.

Customer Success Manager at Constellation1 (2018-10 – 2026-02)

B2B Real Estate SaaS

• Managed business indices for a portfolio of 15–20 accounts, working closely with cross-functional teams to support revenue goals, contributing to a 25% renewal-rate uplift.
• Led project management for Quarterly Business Reviews and customer meetings, resolving pricing and contract issues quickly and accurately.
• Managed purchase order and contract accuracy, maintaining detailed tracking and ensuring timely invoice issuance throughout the account lifecycle.
• Provided forecast and commit analysis using Gainsight, tracking billing and renewal timelines, contributing to a 30% reduction in churn.
• Created and managed account documentation for multiple stakeholder groups with differing needs, requiring strong attention to detail and flexibility, contributing to a 20-point NPS improvement.
• Worked flexibly across multiple internal teams and global locations, most notably leading a full server migration single-handedly with zero downtime, validating every account and system in staging before go-live.
• Demonstrated strong problem-solving and attention to detail, most notably diagnosing a sharply declining account health score, clearing a 48-hour backlog, and building a 90-day recovery roadmap that fully restored an account and secured renewal.

Key Account Manager at Baynet World (2001-06 – 2018-10)

• Managed business indices and purchase order accuracy for a portfolio of 25–30 enterprise real estate accounts, including a 17-year partnership with Fidelity National Financial.
• Led project management for business reviews and customer meetings, resolving pricing issues quickly.
• Directed Customer Support and Design teams, coordinating across multiple locations and stakeholder groups.
• Provided forecast analysis and managed billing processes, sustaining long-term retention and growth.

Diploma in Information Systems – Golden Gate University

Associate Degree in Data Communication & Networking – De Anza College

Bachelor of Engineering in Civil Engineering – Andhra University