Patient Care Associate at Air Visits/Ross Medical (2021-01 – 2022-12)
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
- Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
- Communicated effectively with healthcare teams to coordinate patient care plans.
- Reduced patient anxiety through effective communication and active listening skills.
Receptionist at Genesis HealthCare (2021-01 – 2022-12)
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Meal Prepping and Packing at Meals On Wheels (2019-01 – 2020-12)
- Preparing meals for unhoused individuals, Mental Health Associations, elderly persons, and those with health conditions or impairments.
- Championed organizational values by demonstrating professionalism, dedication, empathy towards both colleagues as well as clientele.
- Collaborated with team members to ensure smooth operations and efficient meal distribution.
- Maintained strict adherence to dietary restrictions, ensuring client health and safety.
- Promoted a clean and safe working environment by adhering to food safety regulations and sanitation protocols consistently.
Bookkeeping Assistant at Roberts Landscaping (2014-01 – 2018-12)
- Prepared proposals for new and existing customers
- In charge of collections and follow ups for bringing in repeated business.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Engaged with clients to discuss various payment options, promoting financial clarity and customer satisfaction.
- Finalized estimates ranging from $2,000 to $5,000 per booking following client consultations, optimizing revenue generation.
- Maintained organized and efficient filing systems by keeping accounts payable records current.
Senior Caregiver at Independent Caregiver (2015-01 – 2016-12)
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Enhanced patient comfort by providing compassionate and attentive care.
- Utilized effective communication skills to address any concerns or questions from clients or their family members.
- Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Salon Assistant at Magic Touch Hair Salon (2012-01 – 2014-12)
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
- Processed payments, entering sales in register for prompt customer service.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped prepare clients for hair service.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
Receptionist at Emerald Point Restaurant & Marina (2011-01 – 2012-12)
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
