Lefeli@hotmail.com

Customer service and sales professional with 3+ years of experience in high-volume customer-facing environments. Skilled in POS systems, cash handling, payment processing, product recommendations, customer relations, and resolving concerns with professionalism. Organized, and comfortable working in fast-paced retail and service environments.

Cashier / Sales / CustomerService at Paris Baguette - Woodlands (Present)

• Delivered welcoming customer service while assisting customers with product selection and purchases.
• Operated POS and handled cash, credit/debit, and other payment transactions accurately.
• Promoted products and made recommendations based on customer needs, preferences, and occasions.
• Maintained an organized sales area and ensured products were presented attractively.
• Resolved customer questions and concerns with professionalism while maintaining a positive shopping experience.

Server and Bartender at Toast & Yolk - Conroe

• Provided friendly, attentive service while managing multiple customer needs in a high-volume environment.
• Used POS systems to accurately enter orders, process payments, and maintain efficient customer flow.
• Recommended menu items and add-ons based on customer preferences, supporting sales and guest satisfaction.
• Handled customer questions and concerns professionally and worked closely with the team to resolve issues.
• Maintained accuracy, organization, and a positive attitude while working under pressure.

Server at Suxico Sushi and bar - Woodlands

• Provided prompt, personalized customer service in a busy restaurant environment.
• Processed customer orders and payments using POS systems with attention to accuracy.
• Built positive customer relationships and responded effectively to requests and concerns.
• Recommended menu items and beverages while maintaining strong product knowledge.
• Multitasked efficiently while maintaining service quality, organization, and teamwork.

Bachelor in Informatic – T.W. Anderson

Degree in Advertising – University of Palermo