Legesse Mamo

Student services, adult education, and program leader with more than 15 years of total professional experience across higher education, vocational training, nonprofit community services, public administration, and customer relations. I garnered blended experiences in leading teams, coordinating learner-support programs, identifying barriers, connecting students and families with resources, strengthening service delivery through feedback and data, and managing records, budgets, reporting, and compliance. Further, I maintained relationship-driven and culturally responsive, with a record of building collaborative partnerships and supporting diverse communities through education, employment connections, and essential services.

Customer Relations Manager - Finote Market Center - Silver Spring, MD

(2026-02)

Manage daily sales and customer-service operations, respond to questions and purchasing needs, and maintain a welcoming and professional customer experience.

• Process and reconcile sales transactions, balance registers, verify transaction information, and maintain accurate cash and financial records.
• Build positive customer relationships by listening carefully, identifying needs, and providing timely and appropriate assistance.
• Coordinate daily priorities with coworkers, suppliers, and business partners to maintain efficient workflows and meet operational needs.
• Identify customer-service and operational issues, collaborate on practical solutions, and adapt quickly to changing priorities and procedures.
• Maintain organized sales and operational records and support a clean, professional, and safe work environment.

Director, Distance & Continuing Education Programs - Hawassa University - Hawassa, Ethiopia

(2020-11 - 2025-04)

Provided strategic and operational leadership for university-wide distance and continuing education programs serving adult and nontraditional learners.

• Led academic and administrative teams responsible for program design and delivery; established module-development teams and course-harmonization committees.
• Set annual priorities, prepared academic calendars, assigned responsibilities, monitored implementation, and evaluated academic performance and program effectiveness.
• Designed and delivered staff development in customer relationship management, learner support, time management, service quality, and safety.
• Used learner feedback, public-hearing input, and survey findings to identify service barriers, assess satisfaction, and guide continuous improvement.
• Partnered across academic and administrative functions to implement technology-supported practices that reduced delays, waiting time, absenteeism, and lateness.

Postgraduate Coordinator, School of Management - Hawassa University - Hawassa, Ethiopia

(2019-01 - 2020-12)

Supported daily Student Services operations by maintaining student files, reports, documentation, and organized information systems.

• Met with students and clients to identify needs, provide guidance, and connect them with appropriate internal departments and external community resources.
• Coordinated calendars, meetings, departmental programs, special events, communications materials, sign-in records, and extracurricular information.
• Managed office supplies and program inventory and provided voluntary support for cash handling and daily financial reporting.

Director - Hope for Children and Mother Organization - Addis Ababa, Ethiopia

(2016-07 - 2019-11)

Led community-based support for vulnerable children and low-income families, coordinating access to education, food, clothing, health education, and other essential resources.

• Trained and mentored mothers, developed relationships with investors and small-business owners, and connected participants with employment and livelihood opportunities.
• Coordinated with health organizations and community workers to deliver prenatal, postnatal, hygiene, nutrition, and mental-health education and home-visiting support.
• Built partnerships with community stakeholders and donors, coordinated fundraising, and promoted reliable, respectful, and responsive services.

Director - Children and Youth Support and Vocational Training College - Hawassa, Ethiopia

(2009-09 - 2011-07)

Directed education and vocational-training programs serving youth and community participants and monitored service quality and outcomes.

• Coordinated midterm and final evaluations and prepared program, activity, and financial reports for leadership, stakeholders, and supporting partners.
• Maintained participant records, tracked budgets, prepared documentation for internal reviews and external audits, and supported institutional accountability.
• Organized workshops, training sessions, cultural events, and outreach and collaborated with staff and community partners to expand access to resources.

Master of Arts - Cooperative Development and Leadership - Hawassa University

Bachelor of Arts - Business Management - Hawassa University