Leigh-Ann

Versatile and results-driven Professional with over 15 years of comprehensive experience in business operations, client relations, and team leadership across the public sector, healthcare, logistics, and retail management. Expert at optimizing workflows, managing complex data, and resolving high-level customer escalations in fast-paced corporate environments. A proactive communicator and agile problem-solver adept at driving continuous improvement, ensuring regulatory compliance, and fostering cross-functional stakeholder collaboration.

Production Team Lead - E.I.Design Studio - Summerville, SC

(2024-02)

Direct daily production operations to guarantee project delivery within strict timelines, budgetary constraints, and scope metrics. Oversee resource allocation, procurement, and supply chain management for raw materials, consumables, and heavy machinery equipment. Maintain strict safety and quality control standards while operating advanced fabrication machinery and supervising custom retail assembly workflows.

• Spearheaded a series of process-tightening initiatives that measurably increased workshop throughput by 15%.

Recreation Specialist - City of Charleston - Charleston, SC

(2024-08)

Orchestrates and promotes municipal community programs, enhancing public engagement and department operational efficiency. Assists with the management of daily facility administration at Bee's Ferry Recreation Center, including comprehensive record-keeping, multi-channel customer service, and asset control.

• Collaborates with cross-functional city departments to plan, logistically support, and execute large-scale public events across municipal properties.

Operations Supervisor - CKE Restaurants - North Charleston, SC

(2017-03 - 2018-01)

Managed end-to-end supply chain logistics, conducting precise inventory forecasting and audits to minimize overhead waste. Authored and delivered accurate, daily financial and inventory compliance reports directly to the General Manager.

• Engineered operational improvements that boosted restaurant profitability by over 10% during tenure.
• Trained, mentored, and supervised a high-performing team to maintain strict service quality standards in a high-volume, fast-paced environment.

Certified Nursing Assistant - Quality Life Home Care Inc. - Pittsboro, NC

(2014-04 - 2016-10)

Delivered high-caliber, empathetic care management to a diverse portfolio of clients with complex medical and physical needs. Directed caseload scheduling and logistics for multiple client files simultaneously, maximizing route and service efficiency. Managed medical supply inventories, forecasted consumable lifecycle limits, and maintained rigorous accountability metrics for client treatments.

Maintained flawless documentation of Protected Health Information (PHI) in strict alignment with HIPAA standards and industry best practices.

• Acted as the primary liaison between corporate offices, external healthcare providers, and patients to streamline care communication.

Front End Shift Manager - The Great Atlantic and Pacific Tea Co. - Edison, NJ

(2007-06 - 2011-05)

Served as a key member of the management team, directly accountable for auditing and securing an average of $30,000 in daily retail cash flow. Supervised, scheduled, and managed payroll for a team of 15+ personnel, optimizing floor coverage to meet shifting customer volumes. Resolved complex customer grievances utilizing advanced conflict resolution strategies to maximize client retention and satisfaction.

• Partnered with the General Manager on end-of-month corporate audits, identifying top-performing product trends and modernizing supply chain logistics.

Associate of Arts - Liberal Arts - Middlesex County College

Certificate - Nursing Assistant - Fayetteville Technical Community College