Leila Nieves

Dynamic Shift Leader with a positive attitude and proven cash handling expertise at Royal Farms. Successfully trained and mentored teams, enhancing service quality and compliance with safety regulations. Implemented efficient workflows, boosting productivity during peak hours and fostering a collaborative environment. Committed to problem-solving and continuous improvement in team performance.

Shift Leader at Royal Farms (2024-10 – 2025-07)

• Supervised daily operations, ensuring compliance with safety and health regulations.
• Trained and mentored new team members on operational procedures and customer service standards.
• Managed inventory levels, coordinating restocking efforts to maintain product availability.
• Handled cash register operations, ensuring accurate transactions and balancing at shift end.
• Implemented efficient workflow processes, improving team productivity during peak hours.

Crew Trainer at McDonald's (2022-06 – 2024-02)

• Trained new crew members on operational procedures and customer service standards.
• Ensured compliance with food safety regulations through regular training sessions.
• Assisted in developing training materials to enhance staff performance and efficiency.
• Monitored crew performance, providing constructive feedback to improve service quality.

High School Diploma – Sparrows Point High School, Dundalk, MD