Leilani Castano
Customer Service
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About
Highly-motivated employee with strong work ethic, adaptability, and exceptional customer service skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced and dependable with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Ready to contribute to a dynamic team and make a positive impact.
Experience
Cashier/Waitress at Larry's Ice Cream (10/2025 – 07/2026)
Greet customers warmly and provide friendly, efficient service in a fast-paced environment.
- Take customer orders accurately and handle cash and card transactions responsibly.
- Prepare and serve ice cream, desserts, and beverages according to store standards.
- Maintain a clean and organized front counter, dining area, and workstations.
- Assist customers with menu choices and accommodate special requests when possible.
- Work effectively as part of a team to ensure smooth daily operations.
- Follow food safety and hygiene guidelines to maintain a safe environment for customers.
Tour Guide/Animal Caregiver at Animal Edventure (09/2025 – 11/2025)
- Trained on engaging and educational tours for guests of all ages, explaining animal behavior, habitats, and conservation efforts.
- Provided daily care for animals, including feeding, cleaning enclosures, and monitoring health and behavior.
- Ensured the safety of guests and animals by following strict handling and facility safety protocols.
- Answered visitor questions in a friendly and knowledgeable manner to enhance guest experience.
- Assisted with animal enrichment activities to promote physical and mental well-being.
- Maintained clean and organized animal areas in compliance with hygiene standards.
Education
– Collegiate Preparatory Academy (2027) - Online Schooling
