Lena McAllister

Dependable professional pursuing Courier, Medical Courier, or Professional Driver opportunities. Offers more than 20 years of experience in a trusted care-provider role plus extensive customer service and management experience. Skilled in time management, confidentiality, communication, independent work, and customer service. HIPAA, Bloodborne Pathogens (BBP), and OSHA trained, with a valid California Driver's License.

IHSS Provider at State of California - In-Home Supportive Services (IHSS) (2002-01 – Present)

Provide dependable in-home support while maintaining professionalism, privacy, and confidentiality.

• Manage schedules, appointments, errands, and other time-sensitive responsibilities.
• Work independently with a high level of accountability, reliability, and attention to safety.
• Communicate effectively with clients, families, and other involved parties.
• Perform transportation and errands as required while maintaining punctuality and professionalism.

Customer Service Manager at Princess Cruises (1991-01 – 2003-12)

Managed customer service operations and provided professional assistance to customers.

• Supervised and supported staff while maintaining high standards of service.
• Resolved customer concerns efficiently and professionally in a fast-paced environment.
• Demonstrated strong communication, leadership, organization, and problem-solving skills.

College Coursework – California State University, Dominguez Hills

High School Diploma – Washington Union High School (1985-01)