Manager, Integrations & Operability at Community Technology Cooperative (CTC) (2024-01 – Present)
- Direct integration strategy, workflow design, system configuration, and delivery priorities to align Epic and connected technologies with clinical, operational, and organizational objectives.
- Advise executive leaders, operational stakeholders, clinical partners, and Epic representatives on solution design, implementation readiness, risk, and long-term supportability.
- Govern third-party vendor relationships through performance monitoring, issue escalation, contract alignment, and coordination of technical dependencies.
- Lead upgrades, enhancements, maintenance, and optimization initiatives while balancing concurrent priorities and protecting scope, schedule, quality, and service continuity.
- Develop analysts through coaching, delegation, accountability, and escalation support, strengthening team capability and customer service delivery.
Epic Ambulatory Specialist – Kaleidoscope at Community Technology Cooperative (CTC) (2022-01 – 2024-12)
- Served as a senior application leader for Epic Ambulatory and specialty workflows, directing design, build, testing, implementation, and post-go-live optimization.
- Translated clinical and operational requirements into scalable, supportable system solutions while maintaining configuration documentation and governance standards.
- Coordinated integrations and issue resolution with third-party vendors including Surescripts, Zeiss, and Okta.
- Mentored analysts and provided escalation leadership for complex application, workflow, and production issues.
Epic Specialist – Ambulatory Specialty Team at Cook Children's Medical Center (2021-01 – 2022-12)
- Led Epic implementation activities supporting the expansion of outpatient clinics and specialty services.
- Managed vendor budgets and relationships for Surescripts and other third-party applications, balancing operational needs with financial and contractual requirements.
- Partnered with clinical and executive leaders to build support for upgrades, enhancements, and new functionality.
- Established testing and migration governance, delegated work strategically, coached analysts, and maintained project scope, timeline, and quality expectations.
Senior Business Analyst at UT Southwestern Medical Center (2015-01 – 2021-12)
- Led implementation of telehealth workflows and integrated third-party technologies, including Provation, across complex inpatient and outpatient environments.
- Directed application and integrated testing strategies, cross-application coordination, and delivery planning for enterprise initiatives.
- Served as Interim Team Manager, overseeing analysts, delegating work, resolving delivery risks, and maintaining project momentum.
- Partnered with hospital and ambulatory leadership to prioritize enhancements aligned with clinical operations and organizational goals.
- Applied Agile methodology and user stories to define requirements, improve transparency, and deliver structured, measurable outcomes; supported the Phoenix module across care settings.
Epic Ambulatory Application Coordinator at MedBest Medical Management / SUNY Upstate Medical University (2012-01 – 2015-12)
- Directed the Kaleidoscope implementation for ophthalmology and led ambulatory optimization across multiple Epic applications and specialty practices.
- Partnered with the Interface team to deliver state immunization registry integration and coordinated onsite and remote go-live support.
- Worked directly with Epic Technical Services on Sherlocks, Nova Notes, system defects, and issue resolution.
- Implemented Epic workflows across Radiation Oncology, OB/GYN, Pediatrics, Cardiology, Infusion, and additional specialty clinics.
Epic Ambulatory Go-Live Support Technician at Rochester General Hospital (2011-01 – 2012-12)
- Provided onsite and remote go-live support, readiness assessments, workflow analysis, application testing, and end-user issue escalation for ambulatory clinics.
- Built and supported SmartTexts, SmartLists, and SmartPhrases while partnering with analysts and Epic Technical Services to improve adoption and system performance.
Inpatient Clerical Supervisor at Rochester General Hospital (2008-01 – 2011-12)
Supervised clerical operations for MICU, CCU, and Stepdown units, including staffing, scheduling, payroll, workflow improvement, procedural compliance, and liaison responsibilities across clinical teams, leaders, patients, and families.
Administrative Assistant / Interim ICU Manager at SUNY Upstate Medical University (1999-01 – 2008-12)
Provided administrative and interim management leadership across three inpatient units, supporting hiring, onboarding, performance oversight, team meetings, inventory, workflow improvement, and daily operations.
