Robert Laukaitis, PhD

Senior Organizational Effectiveness and Enterprise Transformation Leader with 15+ years of experience driving operating model transformation, organizational design, and human capital strategy within complex, matrixed environments. PhD in Industrial & Organizational Psychology with deep expertise in workforce analytics, performance management, succession planning, leadership development, and change management. Proven track record of aligning structure, capabilities, and culture to improve organizational health and business performance.

Experienced people leader managing cross-functional and global teams.

Senior Program Manager – Enterprise Transformation - AT&T - Washington, DC

(2024-01 - 2026-02)

• Led enterprise-wide organizational effectiveness and process improvement initiatives supporting U.S. Department of State operations.
• Designed and implemented operating model improvements that reduced processing cycle times by over 85%.
• Partnered with senior executive stakeholders to align structure, clarify roles, and optimize capability deployment.
• Developed scalable performance management and governance dashboards to measure organizational health.
• Led and mentored seven Master Black Belts and cross-functional improvement teams.
• Designed and delivered leadership development and Lean training programs to build enterprise capability.
• Championed change management strategies, including change readiness assessments and adoption toolkits.
• Delivered $30M+ annual operational impact through performance optimization initiatives.

Chief of Strategic & Capabilities-Based Planning - Headquarters Air Force Reserve Command - Robins AFB, GA

(2009-06 - 2022-11)

• Directed organizational strategy and enterprise workforce analytics across a global, matrixed military command.
• Created, implemented, and maintained the Human Capital Strategy, aligning workforce planning, succession management, leadership development, and capability mapping to increase organizational effectiveness at individual, team, and enterprise levels.
• Designed and validated organizational assessment instruments, including resiliency and retention metrics.
• Led organizational design and capability mapping initiatives aligned with mission strategy.
• Conducted predictive analytics and environmental scanning to optimize resource allocation.
• Increased mission readiness by 10% through strategic performance management interventions.
• Facilitated value stream mapping, operating model refinement, and cross-functional transformation efforts.

PhD - Industrial & Organizational Psychology - Capella University

MS - Management - Indiana Wesleyan University

BS - Human Resources Management - Friends University