Leslie Cooper

Compassionate Family Navigator with proven skills in communication, problem-solving, and organizational management. Committed to guiding families through complex evaluation processes while ensuring access to essential resources and services.

Family Navigator - University of Missouri Thompson Center - Columbia, MO

(2022-08)

• Support families through the autism/neurodevelopmental evaluation process.
• Act as a liaison to schedule appointments.
• Manage necessary paperwork for evaluations.
• Guide families through waitlists for services.
• Connect families with relevant resources and support systems.
• Ensure appropriate service matching based on family needs.
• Provide empathetic support from referral to service delivery.

Asset Protection Investigator - Walmart - Columbia, MO

(2018-07 - 2022-08)

• Conducted thorough investigations to identify theft and fraud within store operations.
• Led initiatives to enhance inventory control measures, reducing shrinkage rates.
• Mentored junior investigators in investigative techniques and risk assessment strategies.
• Implemented new technology solutions to streamline reporting processes and improve accuracy.
• Reviewed incident reports and provided actionable insights to management for process improvement.
• Evaluated the effectiveness of existing asset protection measures and recommended improvements to senior management based on industry trends and best practices.
• Represented company in court proceedings to offer testimony and support.
• Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
• Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
• Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
• Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
• Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.

Pharmacy Technician - Walmart - Columbia, Missouri

(2011-02 - 2018-10)

• Managed medication dispensing and inventory control to ensure accuracy and compliance with regulations.
• Processed prescription orders efficiently, verifying insurance information and patient eligibility.
• Implemented workflow improvements that enhanced prescription processing speed and accuracy.
• Coordinated with healthcare providers to resolve prescription issues and optimize patient care outcomes.
• Monitored stock levels, placing orders for medications and supplies to maintain optimal inventory levels.
• Ensured adherence to safety protocols and cleanliness standards within the pharmacy environment.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

High School Diploma - Smart Horizons Highschool

Health Care Management - Bellevue University