Family Navigator - University of Missouri Thompson Center - Columbia, MO
(2022-08)
- Support families through the autism/neurodevelopmental evaluation process.
- Act as a liaison to schedule appointments.
- Manage necessary paperwork for evaluations.
- Guide families through waitlists for services.
- Connect families with relevant resources and support systems.
- Ensure appropriate service matching based on family needs.
- Provide empathetic support from referral to service delivery.
Asset Protection Investigator - Walmart - Columbia, MO
(2018-07 - 2022-08)
- Conducted thorough investigations to identify theft and fraud within store operations.
- Led initiatives to enhance inventory control measures, reducing shrinkage rates.
- Mentored junior investigators in investigative techniques and risk assessment strategies.
- Implemented new technology solutions to streamline reporting processes and improve accuracy.
- Reviewed incident reports and provided actionable insights to management for process improvement.
- Evaluated the effectiveness of existing asset protection measures and recommended improvements to senior management based on industry trends and best practices.
- Represented company in court proceedings to offer testimony and support.
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
- Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
- Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
- Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
Pharmacy Technician - Walmart - Columbia, Missouri
(2011-02 - 2018-10)
- Managed medication dispensing and inventory control to ensure accuracy and compliance with regulations.
- Processed prescription orders efficiently, verifying insurance information and patient eligibility.
- Implemented workflow improvements that enhanced prescription processing speed and accuracy.
- Coordinated with healthcare providers to resolve prescription issues and optimize patient care outcomes.
- Monitored stock levels, placing orders for medications and supplies to maintain optimal inventory levels.
- Ensured adherence to safety protocols and cleanliness standards within the pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
