Leslie Cunard

Conduct and verify references for the purposes of background screening Contact applicants by phone to gather necessary information Accurately document steps and communication in internal systems

Operations Support Specialist - JD Palatine

(2025-01)

• Conduct and verify references for the purposes of background screening
• Contact applicants by phone to gather necessary information
• Accurately document steps and communication in internal systems
• Knowledge of Fair Credit Reporting Act (FCRA)
• Manage multiple tasks while maintaining a high degree of quality and professionalism

Quality Control Specialist - JD Palatine

(2025-01 - 2025-12)

• Ensures all services required by clients are completed properly and in accordance with company procedures and client scope of work
• Adjudicate records based on scoring matrix set by clients in a timely manner with extremely high level of accuracy
• Maintain in-depth working knowledge of all client scopes of work and scoring matrixes
• Provide timely follow-up and follow-through on all applicable client questions and/or concerns stemming from an adjudication result
• Special projects related to specific clients as needed
• Releases information and documents in accordance with the Public Information Act, the Fair Credit Reporting Act, Sarbanes-Oxley Act and other applicable laws and procedures

Criminal Records Processor II - InformData

(2021-01 - 2024-12)

• Processed, reviewed and delivered criminal and civil background checks to clients utilizing multiple platforms
• Entered subject information into database with 100% accuracy
• Obtained proficiency with Microsoft Office applications, Pacer, court websites & CMS
• Assisted with instructional materials as a subject matter expert
• Assisted with new employee training

Marketing & Training Coordinator - Fantastic Sam's

(2020-01 - 2020-12)

• Trained employees in current trends and product knowledge
• Monitored and evaluated employee performance
• Developed continuing education materials for all employees
• Marketed the salon across multiple social media platforms

Manager - UltraTan

(2019-01 - 2020-12)

• Supervised operations including opening and closing responsibilities
• Hired and trained new employees
• Scheduled staff to ensure optimal coverage at all times
• Applied customer service skills
• Maintained product knowledge of all inventory

Manager - Studio 151 Hair Salon

(2007-01 - 2019-12)

• Hired and trained all new staff
• Applied customer service skills
• Implemented inventory management system to maximize profits
• Used MicroSoft Office applications
• Created continuing education materials for all employees
• Evaluated and discussed performance reviews with each employee

Bachelor's degree - Sociology - University of West Georgia

Bachelor's degree - Criminology - University of West Georgia

Associate's degree - Medical Terminology - North Metro Technical College

Master Cosmetologist - The Academy by Joel & Co.