Certified Pharmacy Technician - Centene - Remote, GA
(2024-02)
MTM Pharmacy Clinical Services - Adherence/MTM Technician
- Calling Members and having Adherence Conversations
- Identifying Barriers members may have in obtaining/ taking their maintenance medications
- Verifying HIPAA with every single member encounter
- Requesting/Obtaining member's refills on maintenance medications
- Contacting Providers and Pharmacies to Request/Obtain member's medication refills
- Conducting Adherence conversations with our members to find out how we can better help achieve member adherence, providing members with proper resources available to help our members with their needs
- Scheduling MR's CMR's with our member's and our pharmacists
- Working with Alternate Language member's and utilizing Voiance Translator Line
- Working Task: Mailing Provider Letters, Sending Faxes, Receiving Faxes, Sending MDS Forms
- Working Ventana: Filling out Provider/Member Compliance Communications
- Answering Team Questions on Teams
- Helping to Train new TTP's
Certified Pharmacy Technician - Moyes Pharmacy - Locust Grove, GA
(2018-08)
- Answer incoming phone calls and address questions from customers and healthcare providers
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Communicated directly with doctors' offices via telephone, fax, and email
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
- Counted, measured, and compounded medications following standard procedures
- Assisted in preparation, distribution, and storage of pharmaceuticals
- Stocked, labeled and inventoried medication to keep accurate records
- Maintained drug inventory levels by ordering necessary medications and supplies
Certified Pharmacy Technician - Olde Towne Drug Center - Portsmouth, VA
(2008-04 - 2009-12)
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Communicated directly with doctors' offices via telephone, fax, and email
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
- Maintained drug inventory levels by ordering necessary medications and supplies
- Stocked, labeled and inventoried medication to keep accurate records
- Counted, measured, and compounded medications following standard procedures
- Assisted in preparation, distribution, and storage of pharmaceuticals
Certified Pharmacy Technician - King George Pharmacy - Dahlgren, VA
(2007-03 - 2008-04)
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Communicated directly with doctors' offices via telephone, fax, and email
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
