Lessy Diaz

Seeking an employment opportunity where I can put my communication skills to work. My primary objective is to support minority groups by making the communication process as smooth as possible for the customer to achieve their communication goals.

Mortgage Retail Sales Coordinator - Wells Fargo Home Lending

(2019-08)

• Taking mortgage applications on the phone or in person in English and Spanish
• Requesting documentation required to satisfy pending stipulation
• Translating for Spanish speaking customers
• Requesting documentation to be translated in a timely manner
• Managing marketing materials for prospect and current customers
• Explaining mortgage related information to current applicants
• Monitoring loan process and closing
• Escalating adversities
• Logging sales activities
• Translated in Spanish for top producers in the company which resulted in more mortgage applications from minority groups
• Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores

Realtor Associate - Cornerstone International Realty

(2016-07 - 2019-08)

Registrar - Nicklaus Children's Hospital

(2015-01 - 2018-06)

BA - Communications - Florida International University