Mortgage Sales Leader
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Always looking to better a process... the Mortgage industry is forever changing so one needs to keep an open mind and open eye for innovation and process improvements.
Developed and implemented training for processing, underwriting and closing, managed a team of 14 processors and support staff. Created 3 new departments to compartmentalize the work of loan processors that was below the pay/skill level of a loan processor. Developed a Junior Processor role. Assisted company with selecting/implementing new technologies to improve customer experience.