Leterricka Stewart
IOS Support Advisor
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About
To obtain a position in the customer service industry where I will be able to use my strong active listening skills, problem-solving skills, and my management background. This includes showing adaptability, providing a variety of products and services, taking orders, calculate charges, and process billing or payments.
Experience
IOS Support Advisor - Teleperformance - Remote
(2022-04 - 2024-07)
Job Type: 40 hours per week, Full-Time
- Provided technical support for iOS devices, resolving issues related to software, hardware, and account services
- Delivered high-quality customer service by diagnosing problems quickly and offering clear, step-by-step solutions
- Assisted customers with troubleshooting iPhone, iPad, and Apple Watch devices, improving overall user satisfaction
- Maintained a customer-first approach while handling high-volume support requests via phone, chat, or email
- Guided users through device setup, data transfer, backups, and system updates
- Identified and escalated complex technical issues to senior advisors or engineering teams when necessary
- Utilized internal tools and knowledge bases to ensure accurate and efficient problem resolution
Assistant Manager - Family Dollar - Jackson, MS
(2019-03 - 2020-07)
Job Type: 40 hours per week, Full-Time
- Assist with store functions and day-to-day store activities
- Support the store manager with merchandising, inventory, and opening/closing store
- Train, supervise, and develop team members, fostering a positive work environment
- Organized and transferred merchandise from delivery truck to stockroom to sales floor as needed
- Prepared and delivered daily bank deposits, ensuring accuracy and compliance with company cash-handling policies
Cashier/Main Key Holder - Raceway Convenient Store - Jackson, MS
(2016-11 - 2019-11)
Job Type: 40+ hours per week, Full-Time
- Assisting general manager with planning and assigning work shifts to employees
- Performed daily operations that include ensuring all equipment is in working order, meaning maintaining pumps and other machinery, as well as keeping the store clean and stocked with necessary supplies
- Accurately processed cash transactions throughout shifts
- Assisted in training new cashiers on POS operation, store policies, and customer service best practices
- Resolved customer concerns promptly, turning potential complaints into positive experiences and fostering repeat business
Cashier - Walmart Shopping Center - Jackson, MS
(2014-05 - 2015-12)
Job Type: 40+ hours per week, Full-Time
- Processed high-volume customer transactions accurately and efficiently using POS systems
- Delivered friendly customer service, resolving questions and issues to ensure a positive shopping experience
- Handled cash, credit, and digital payments while maintaining a balanced cash drawer
- Maintained checkout area cleanliness and organization to meet company standards
- Assisted customers with product locations, pricing, and promotions
- Reduced checkout wait times by working quickly during peak hours
- Verified prices, discounts, and coupons to ensure transaction accuracy
- Followed loss prevention procedures and identified suspicious activity when necessary
- Collaborated with team members to keep lines moving and support store operations
Personal Care Assistant - Love and Health Care - Jackson, MS
(2019-03 - 2019-09)
Job Type: 40+ hours per week, Full-Time
- Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting
- Prepared nutritious meals and assisted with feeding when necessary
- Monitored and recorded vital signs and reported changes in client condition to healthcare professionals
- Administered medications as directed and ensured adherence to care plans
- Maintained a clean, safe, and organized living environment
Education
High School Equivalency Credential - MS Job Corporation (2011)
