Leticia Esper
Customer service professional with experience in hospitality and sales
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About
Customer service professional with experience in hospitality and sales. Skilled in customer relations, team collaboration, daily operations, and problem-solving in fast-paced environments. Experienced in cash handling, inventory organization, and supporting team performance.
Strong communication, leadership, and organizational skills, with a proactive and reliable approach to maintaining high service standards and creating positive customer experiences. Eager to learn, grow and take on new challenges.
Experience
Bartender - American Legion Hettinger Post #115 - Tampa, FL
(2025-06 - 2026-07)
- Manage daily bar operations independently.
- Sales associate for event tickets and raffle tickets
- Process cash transactions, payouts, and daily cash reconciliation.
- Monitor inventory and restock supplies as needed.
- Maintain a clean, organized, and guest friendly environment.
- Build rapport with customers and encourage repeat business.
Bartender - Hettinger Country Club
(2026-05 - 2026-07)
- Manage memberships and subscriptions.
- Responsible for processing payments and payouts while maintaining accurate daily cash records.
- Promoter in house events encouraging guest participation.
- Build rapport with customers and encourage repeat business.
Social media manager - Mr Habibi Restaurant
(2022 - 2023)
- Developed marketing materials to promote products, events, and special offers.
- Created and designed social media content, including promotional graphics, photos, and videos.
- Created engaging content to increase brand awareness and customer engagement.
Sales woman - Sacha Sarhal; Aixxa Fitness
(2013-01 - 2020-12)
- Sold beauty products, fitness apparel, and courses in a customer facing environment.
- Identified customer needs and recommended suitable products and solutions.
- Explained product features and benefits to support informed purchasing decisions.
- Delivered personalized service to build trust and encourage repeat business.
Education
Certificate - Professional Cocktail Course - Professional Cocktail Course (2026-03)
Psychology - Universidade Tuiuti do Paraná (2020-01 - 2023-12)
French Language Course - Université Populaire (2024-03 - 2024-07)
English Language Course - Talken English School (2014-01 - 2017-12)




