Leticia Pena

Administrative & Executive Support Professional with a Bachelor of Applied Technology in Medical and Health Services Management and an Associate of Applied Science in Health Information Technology. Brings 9 years of administrative and operational experience in a fast-paced public education environment, including front-office support, customer service, supply and inventory coordination, records management, communication, and event coordination. Experienced in managing multiple priorities, maintaining confidentiality, supporting staff and visitors, and coordinating daily administrative needs.

Completed a clinical administration practicum at Mission Regional Medical Center, gaining exposure to hospital operations, electronic health records, compliance activities, and healthcare documentation.

Parent and Community Educator at La Joya ISD (E.B. Reyna Elementary School) (2025-08 – Present)

9 Years of Educational Front Office, Administrative & Campus Support (2017 – Present)

• Front Office & Visitor Assistance: Assist parents, visitors, and staff in a busy elementary school front office environment.
• Supply Sorting & Inventory: Sort daily supplies, distribute materials to teachers and students, check physical inventory levels, and identify items that need reordering.
• Social Media & Event Coverage: Take photos at school events, publish posts to official social media accounts, and design flyers using Canva.

In-School Suspension & Special Education Assistant at La Joya ISD (E.B. Reyna Elementary School) (2023-02 – 2025-05)

• Room & Supply Management: Maintained order in classroom spaces, organized student materials, and assisted teachers with daily operational tasks.
• Record Keeping: Kept accurate daily documentation, attendance records, and student paperwork.

Computer Proctor at La Joya ISD (E.B. Reyna Elementary School) (2017-10 – 2023-02)

• Daily Data Entry & System Support: Performed routine data entry, logged computer usage, and helped keep computer lab equipment organized and functional.

Clinical Administration Practicum at Mission Regional Medical Center (2026 – 2026)

• Healthcare Data & EHR: Audited clinical data sheets using MEDITECH and entered diagnostic information into the ESO Electronic Health Record system.
• Compliance & Hospital Operations: Participated in Joint Commission compliance walk-throughs and observed administrative and clinical operations across multiple hospital departments.
• Healthcare Documentation: Gained exposure to medical records, patient information, stroke and trauma processes, and hospital documentation workflows.
• Patient Education: Designed a Fall Prevention brochure using Canva for facility-wide patient education and distribution.
• Hospital Department Exposure: Observed and participated in activities involving medical records, stroke coordination, trauma registry processes, emergency department operations, monitor technologies, and hospital quality/compliance activities.

Bachelor of Applied Technology (BAT) in Medical and Health Services Management – South Texas College (2026-08)

Associate of Applied Science in Health Information Technology – South Texas College (2003-05)