Leticia Ramos Mercano

Hardworking ER Technician with 11 years of hospital experience, specializing in insurance billing, patient registration, and surgical assistance. Proficient in Epic and EHR systems, payment processing, and customer service, with bilingual Spanish skills. Demonstrates strong communication and operational efficiency from roles in ER, registration, and retail environments.

Willing to relocate: Anywhere Authorized to work in the US for any employer

Customer Service Cashier at Walmart (2025-06 – 2026-05)

ER Technician at LVHN-Muhlenberg (2017-05 – 2022-11)

• Supported surgical teams by preparing autoclave equipment and assisting with surgery setup, ensuring sterile environments
• Processed ER registration, payment transactions, and insurance billing to streamline patient intake and billing accuracy

ER Registrar at Roosevelt General Hospital (2010-10 – 2017-02)

• Processed insurance billing and payments, ensuring accurate and timely transactions for ER patients
• Managed phone reception and front desk area, enhancing communication and patient flow

Bakery Associate at Super Save Bakery (2011-03 – 2017-01)

• Prepared baked goods and decorated cakes, maintaining high quality and presentation standards
• Managed inventory and stocking, ensuring product availability and freshness
• Provided customer service, assisting guests with orders and product selection

High school diploma – Portales High School (1980-08 – 1994-05)