Letisha Valley

To drive patient and family experience for a prestigious organization while seeking a position that will excel my knowledge and experience for personal development in proving to be an asset to any organization.

STARN NURSE RESIDENCY, EMERGENCY DEPARTMENT CLINICAL EDUCATOR - HEALTHTRUST WORKFORCE SOLUTIONS/HCA DIVISION - Sunrise, FL

(2020-01)

Delivered comprehensive clinical education to nurse residency participants, facilitated hands-on skill practice sessions, simulation which aligned with curriculum, coached and developed new nurses entering the field, provided just-in-time training at the facility, lectured on specialty-specific curriculum, including emergency and intensive care, conducted clinical rounds with new residents at the facility, developed and implemented educational programs and assisted new nurses in transitioning smoothly into their nursing careers.

EMERGENCY ROOM/CHARGE NURSE LEADER/CRITICAL CARE SERVICES - PALMS WEST HOSPITAL - Loxahatchee, FL

(2017-01 - 2022-06)

• Provide critical and acute care in the emergency room setting
• Manage staff assignments
• Oversee daily operations in ED
• Manage high acuity patients
• Manages airway, IV placement, admin medication
• Emergency surgical prep
• Discharge planning and education
• Documentation
• Patient education
• Precept new hires

CRITICAL CARE SPECIALIST - DEERFEILD BEACH REHABILITAION CENTER - Pompano Beach, FL

(2016-11 - 2017-01)

• Provide critical, long term and post procedural care
• Direct patient care
• Wound care

Private care taker - Private Care - North Lauderdale, FL

(2012-12 - 2015-01)

Provided private respiratory illnesses including, Cystic Fibrosis, COPD, Long Term Ventilator care, Hospice, managing and troubleshooting ventilator, ventilator settings medication, incentive spirometer, peek flow meter, taking vitals, transporting to and from doctor appointments, nutrition management, hygiene care and exercise tolerance.

Marketing Director - Healthplan network - Sunrise, FL

(2004-02 - 2012-10)

Manage a team of 35+ employees including Customer Service and Quality Assurance departments while overseeing the retention strategy and overall annual goals to increase revenue.

• Manage quality assurance teams to accurately respond to customer experience metrics and obtain quarterly goals to exceed customer quality expectations
• Jumpstart training programs while developing training materials for new hires and ongoing training for existing employees. Conducting training sessions for incentive programs and upcoming product support
• Maintain productivity reports for the sales floor and customer experience teams
• Ensured highest level of customer service was delivered to each client while maintaining our retention strategy and customer loyalty programs to retain and maintain client relationships
• Run monthly and annual revenue reports in conjunction with our business planning teams
• Acquire and evaluate new talent by conducting FTE analysis and headcount requirements, also creating requisition attributes and job descriptions for new hires. Conduct interviews and participate in the committee for making hiring decisions
• Provide coaching and management for employees overseen within the department by handling escalations or quality assurance instances that may occur

BSN - GALEN COLLEGE OF NURSING (2024-12)

Masters - Walden university