Key Account Manager at J.J. Keller and Associates (2023-10 – Present)
- Sell 5 SaaS product lines to over 300 dedicated accounts
- Responsible for all phases of the sales cycle from initial contact to finalization
- Remotely interfaces with 50+ customers a day scheduling on average 2 demos a day
- Maintain extensive knowledge in D.O.T., OSHA and EHS compliance programs ensuring comprehensive client support
- Qualifies accounts as needed to determine sales opportunities and identify additional contacts/buyers
- Services all customers internal and external, in a professional manner
- Resolves customer service and minor IT opportunities in a timely manner to the mutual satisfaction of both the company and the client
National Admissions Advisor at ThriveDX (2022-02 – 2023-10)
- Managed 350 dedicated accounts on a rotating basis every 5 wks while successfully building the relationship for the client success team to transition students for long term retention
- Responsible for retention and success of students in providing the resources necessary for graduating the program
- Demonstrated system capabilities, demo SaaS and LMS programs for student success, and address general student needs
- Determined and execute the most effective "save" strategies for accounts at most risk of churn
- Demonstrated Salesforce CRM and Canvas LMS for everyday use as well as Student success
Senior Account Manager at ECPI University (2013-12 – 2022-02)
- Provide excellent customer service to potential students through consistent and effective outreach and follow-up
- Make outbound calls to prospective students who have expressed interest in attending
- Meet with potential students to accurately explain program offerings; discuss and advise suitable programs in accordance with the student's interests, qualifications and career goals
- Lead call reviews and improvement meetings for team weekly
- Complete and evaluate team activity reports
- Utilize the CampusVue, Campus Nexus, Velocify and DocuSign systems for daily recordkeeping
- Adhere to a strict code of ethics and comply with all CTS policies and procedures, state and federal laws and accrediting body regulations
- Assist in planning and implementation of On-Campus and off Campus events
- Implemented training programs for all new hires within the military admissions department demonstrating leadership and mentorship skills
- Develop and lead interdepartmental communication training for process improvement
- Promoted to Senior military advisor within 6 months
Photographer/Owner at Unforgettable Images (2008-10 – 2011-01)
Photolab Department Manager at Walmart (2002-08 – 2008-10)
