Lexi Kelly

Experience managing high-volume patient flow, specializing in multi-provider scheduling, accurate insurance verification, and seamless check-in/check-out procedures to ensure a positive experience

Scheduler - Advanced Orthopedics & Sports Medicine - Ft. Myers

(2022-07 - 2023-04)

• Served as the primary point of contact for a high-volume private practice, managing a multi-line phone system to schedule specialized orthopedic provider protocols
• Verified insurance eligibility and obtaining prior authorizations for orthopedic procedures, ensuring accurate patient demographics and reducing billing errors, consultations, post-op follow-ups, and diagnostic imaging.
• Successfully balanced multiple tasks at once, including managing a busy phone system, handling office paperwork, and staying on top of urgent schedule changes.

Front Desk & Scheduling Coordinator - Florida Heart Associates - Ft. Myers

(2023-02 - 2023-07)

• Managed the daily schedule on the fly, quickly canceling or moving appointments whenever someone called out or needed to reschedule.
• Closed out patient visits by following doctor's orders, making sure every follow-up was scheduled and patients knew exactly when their next appointment was.

Office Specialist - Southwest Fl Home Care - Ft. Myers

(2021-09 - 2021-10)

• Took charge of ordering medical supplies, keeping track of what was in stock so the office never ran out of what it needed.
• Entered all new patient info into the system, making sure every file was set up correctly from the start
• Helped out with the phones, answering incoming calls and getting people to the right person quickly and easily.

Front Desk Assistant - Blaustein Chiropractor

(2021-10 - 2022-06)

• Managed the front desk for a solo practitioner, acting as the first point of contact for every patient and keeping the daily schedule on track.
• Handled the full patient visit cycle, from checking people in at the window and answering phones to processing payments and scheduling follow-up visits.
• Maintained organized medical records, accurately filing patient charts and managing paperwork to ensure the doctor had everything needed for each appointment

Ida S. Baker High School