Liezel Mingay

Organized and detail-oriented administrative professional with experience managing office administration, coordinating departmental activities, supporting customer service, and overseeing hospitality operations. Manage schedules, maintain accurate records, prepare reports, coordinate meetings and events, and provide administrative support in fast-paced environments. Build positive working relationships through a proactive, adaptable approach and consistently deliver excellent service while supporting efficient day-to-day operations.

Food & Beverage Administrative Coordinator - The Dorian Autograph Collection & Courtyard Marriott Downtown Calgary

(2025-11)

• Coordinate administrative operations for the department, ensuring smooth communication across teams.
• Support scheduling, inventory tracking, payroll documentation, and departmental reporting.
• Assist with guest dining arrangements, reservations, and event coordination.
• Prepare reports, process invoices, and maintain accurate records.

Guest Experience Expert - The Dorian Autograph Collection & Courtyard Marriott Downtown Calgary

(2025-03 - 2025-11)

• Greeted guests and ensure a personalized, seamless arrival and departure experience.
• Prompted respond to guest inquiries & concerns with accurate information and effective solutions.
• Coordinated with other departments to fulfill guest preferences and special arrangements.
• Handled inquiries, reservations, and billing with accuracy.

Front Office Supervisor - Holiday Inn Express & Suites – University - Calgary, AB

(2022-05 - 2025-03)

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional service, leading to positive online reviews and repeat business from satisfied guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits
• Assisted guests in making informed decisions on local attractions, dining options and transportation services

Hospitality Operations Experience (Practicum) - Hyatt Regency

(2022-06 - 2022-09)

• Rotational practicum across Front Office, Food & Beverage, Housekeeping, and Guest Services.
• Assisted with daily operations in delivering exceptional service and supporting guest satisfaction.
• Collaborated with cross-functional teams in efficient operations and adherence to service standards.
• Developed practical skills in hotel operations, communication, teamwork, and problem-solving in a fast-paced hospitality environment.

Administrative Assistant - Alliance Française de Cebu / French Consulate in Cebu - Cebu, Philippines

• Managed daily administrative and clerical tasks to support smooth office operations.
• Handled front desk tasks by responding to inquiries, scheduling appointments, and assisting visitors.
• Coordinated language classes, cultural events, and office activities to support program delivery.
• Prepared documents, maintained records, processed data entry, and managed internal and external correspondence.
• Supported staff, instructors, and visitors by providing timely assistance and facilitating effective communication.

Hospitality & Tourism Management - Southern Alberta Institute of Technology (SAIT)

Bachelor of Science - Business Administration - University of San Carlos